Contributor I

Amp Backorder, is it actually shipping?

Forum|Forum|4 years ago
January 20, 2022
34 replies
2770 views

I ordered a Sonos amp 12/24. Ship date was supposed to be 1/14 but now they are saying it’s delayed and don’t know when it will ship. My question is has anyone actually been receiving their orders at all or does the ship date just keep getting pushed back for everyone? I’ve noticed these expected ship dates being displayed for the last 6 months. Has anyone actually received one?

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Airgetlam

I expect all depends on the chip shortage internationally, and the ongoing shipping issues.

I *think* Sonos does their best to be realistic, in order to manage expectations, but I think even they can be caught out by unforeseen events.

Bruce

S

Stonia

Lyricist I

I ordered an amp early May. Here's a lengthy email response I got yesterday:

We’re sorry to let you know that there was a delay in shipping your items. This is due to the recent system update that we are currently experiencing. Because of this, we failed to ship out items as we promised. Although there are still features that we’re still working on, we're happy to let you know that our system that assigns orders for shipping is up and running.

Orders are now moving and we can guarantee you that once we dispatch your order, you'll get an email containing your tracking details.

We apologize for the delay in shipping this item to you and we understand that this is important. We would like to seek your patience as we are still catching up with the backlogs we currently have because of the system update that we have.

We are sorry that you had to experience this and I know you are excited to get your speaker. I'd just like to let you know that we had an update of our system and we only started shipping items back on May 4. Orders placed prior to this will still have priority as inventory restocks and becomes available for the item/s on the order, we're truly sorry for any inconvenience.

We are currently tending to all orders with urgency. In addition, we have expedited all orders impacted by the system update and our warehouse is working double time ensuring all items are shipping on time.

jgatie

Oh dear . . .

K

Keithmac

Virtuoso

When I was looking at ARCs in the UK, they were £100 cheaper and next day delivery from a few retail chains (and in stock).

S

Stonia

Lyricist I

I ordered an amp early May. Here's a lengthy email response I got yesterday:

We’re sorry to let you know that there was a delay in shipping your items. This is due to the recent system update that we are currently experiencing. Because of this, we failed to ship out items as we promised. Although there are still features that we’re still working on, we're happy to let you know that our system that assigns orders for shipping is up and running.

Orders are now moving and we can guarantee you that once we dispatch your order, you'll get an email containing your tracking details.

We apologize for the delay in shipping this item to you and we understand that this is important. We would like to seek your patience as we are still catching up with the backlogs we currently have because of the system update that we have.

We are sorry that you had to experience this and I know you are excited to get your speaker. I'd just like to let you know that we had an update of our system and we only started shipping items back on May 4. Orders placed prior to this will still have priority as inventory restocks and becomes available for the item/s on the order, we're truly sorry for any inconvenience.

We are currently tending to all orders with urgency. In addition, we have expedited all orders impacted by the system update and our warehouse is working double time ensuring all items are shipping on time.

I just got a shipping confirmation email today. So take that fwiw.

F

Frankiebones1565

Lyricist II

I get that I’m just trying to see if there are still people from 6-12 months ago or more still waiting based on that same email.

I ordered the amp on may 15 and now sept 8 still waiting

F

Frankiebones1565

Lyricist II

If you call up they will give you a discount

controlav

Lead Maestro

Reddit user recently posted a picture of a pallet of 100 Amps that just arrived, ordered in March. YMMV.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

Cassy0110

Lyricist III

I recieved everything on time 🙄

N

NedLikesMusic

Lyricist I

I ordered two Amps on 9/2 from a reseller (Adorama), estimated ship date was 9/15. Then the estimate changed to 9/30. Since today is 9/30, and it hasn’t shipped, I’m expecting further delays. I talked to Adorama and they said Sonos isn’t able to provide them with a new estimated ship date. On the Sonos site, they’re now estimating mid-November.

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