sonos port grouping/connection issue

There are some reported issues with the new Sonos App around selecting a rooms line-in as an audio source, but if you cannot do that from the Home Screen with the intended playing room in focus from the slide-up ‘room selector’ screen, then you’re perhaps best to speak/chat to Sonos support - I’ve just tried it here and it’s working okay for me, but I had everything already setup using the old S2 App before the recent upgrade. Here is the link for Sonos Customer Services (if required)…

https://support.sonos.com/s/contact

Just got a Sonos Port and it is working OK on its own connected to my ceiling speakers via my home Amplifier. But when I try to group this Sonos Port to my other existing Sonos components it gives me a message : unable to proceed. I used to be able to group and ungroup all my Sonos components. But now it is not possible anymore?

@Syllondon,

That’s sounds odd - perhaps ensure the controller device, Sonos Port and your other speakers in the group are held in the same Sonos system/household and see what happens when all are connected to the same WiFi access point.

I have a Sonos Port here too, that I’ve named ‘Media Port’ and it is grouping fine with my other Sonos rooms. See attached.

There have been some  owners posting about grouping issues with the new app. It’s incredibly buggy. these instructions are from a Sonos employee on another thread maybe it will work for you  

 1) Uninstall the Sonos App.
 2) Visit sonos.com in the mobile device's primary browser and log out of any logged in Sonos accounts - if applicable.
 3) Reboot the Mobile Device.
 4) Reinstall the Sonos App and attempt the setup and update process again.
optional step 5 for iOS only) Clear the App Cache
     * Navigate to Settings on the iOS Device, then visit General > iPhone/iPad Storage > Sonos > Delete App
     * Reinstall the Sonos App from the App Store

Any resolutions? I am having this same problem with a brand new port and an old connect. In both cases I have the record player as a line in and I can hear the record playing from the player. Additionally I see the line in while the record player plays; however I can only get it to play in a speaker I plug into the amp or connect. Whenever I try to group to my arc or beam systems, I get the same error mentioned on this thread. I can group any other speakers across my house without issues. 

It sounds like there might be a software or network issue affecting the Sonos Port's connection. Try restarting your Sonos system and ensuring all devices are updated. Checking for any network settings or router configurations that might impact connectivity could also help resolve the issue.

It sounds like there might be a software or network issue affecting the Sonos Port's connection. Try restarting your Sonos system and ensuring all devices are updated. Checking for any network settings or router configurations that might impact connectivity could also help resolve the issue. please visit hayya tourist visa (a1 validity) for more information.

Sonos has completely ruined their business! The app was their differentiator, now it SUCKS.  I’m having the same problem when I try to group an existing Sonos product with my Port - the system just tells me “unable to connect try again later”. 😡

Same issue here. Can’t add the Sonos Port to my existing system. The green LED is on but I can’t see it in the app.

Same for me here.

Also had the port sync problem for months! Most attempts to synchronize result in the “unable to connect try again later” error message. Works fine as standalone, and can easily sync among my “one” units.