Volume Randomly Increasing to Max

  • 23 April 2019
  • 5 replies
  • 524 views

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I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

5 replies

Userlevel 7
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Hi Cwoods

Below are two links specific to Spotify that may resolve your issue. You can also try the following:

From a Sonos perspective
1. You can set a volume limiter for each room. However I don't think that's necessary as you say the problem appears to be Spotify centric.
2. You can also delete both the Sonos and Spotify apps and reinstall them. Again I don't think that's necessary; but worth a try.
3. Submit a diagnostic, post the reference ID in your post and then call Sonos Tech support

From an iPhone perspective
1.You can also set a Volume limit under Music in Settings. However I don't think that's necessary as you say the problem appears to be Spotify centric.

Spotify Links
https://community.spotify.com/t5/Desktop-Windows/Volume-changes-up-and-down-during-all-solng/m-p/141348#M35762

http://productionadvice.co.uk/spotify-same-volume-setting/

Let us know how things sort out. Cheers!
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Thanks for the response AjTrek1. The issue is not really volume normalization (different volume levels for each song by default), but merely the fact that sometimes when I am listening to music on Spoitfy, and go into the sonos app the volume just randomly increases to 100% without me even touching the slider or hardware buttons, or sometimes when only turning up the volume up and down just a tad. When this happens, I have to force close the sonos app, as changing the volume after it randomly goes to 100% does no good, it just shoots right back up to 100%. Others seem to have this issue as well, and it seems to only happen with Spotify.

I will submit a diagnostic when this issue happens again as its not consistent, just intermittent. But was pretty much wondering is there or will there be a permanent fix for this in the future without having to disable the lock screen and hardware controls in the settings? Or is this an issue with the hardware in my system?
Userlevel 7
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I will submit a diagnostic when this issue happens again as its not consistent, just intermittent. But was pretty much wondering is there or will there be a permanent fix for this in the future without having to disable the lock screen and hardware controls in the settings? Or is this an issue with the hardware in my system?

Hi Cwoods

Submitting a diagnostic is a good idea and my recommendation.

You also mentioned that when you do the followingdisable the lock screen and hardware controls in the settings it seems to fix the issue. If that's the case I suggest you re-submit under another post outlining what your work-around has been. Then in that post ask if Sonos is aware of the issue and if so are they working on a fix. I'd post under "Ask a Question" as that will illicit the fastest response.

Also, I'd title the post with something like..."Spotify_Annoying Volume Increase_Is There a Fix?" then outline your issue and your work-around.

Let's us know how things sort out. Cheers!
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I have this problem with spotify when i switch to the Sonos system.

Steps to reproduce
1) open spotify app
2) adjust volume to a low level
3) pick my basement sonos system in the spotify stereo selection
4) SONOS VOLUME GOES TO 100

This is so frustrating I may have to delete Spotify.

While I realize the may be Spotify's fault, there's something sonos could do about this.

In the same way Android prompts me to go over a low volume when Bluetooth or Headphones are engaged, we could have a volume setting that requires answering a prompt to go beyond.

This is not the same as a volume cap. I still want to be able to turn the volume up high. However, I want the system to require a prompt to be acknowledged in the Sonos app to achieve > 80pct volume.
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I guess better idea would be if the sonos software ever gets a request to throttle directly to 100% from any level, from any source, this request should be denied.

What's the use case for needing instant max volume and not bumping it up a few notches first? I am guessing nobody has that use case but maybe I am wrong.

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