Question

Sony Bravia and sound dropout issues

  • 17 October 2016
  • 11 replies
  • 21366 views

Userlevel 1
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Hi,

I just purchased the Sony Bravia XBR-65X850D and hooked it up to my exisiting 5.1 Sonos Surround sound that I was using with my previous TV. I have two play 3s I'm using as the the rears, the playbar for my fronts and center, and the sonos sub.

But I'm getting sound drop outs. It doesn't matter if I'm watching live, on demand, or a recorded show on my DVR- the sound will just cutout for a second or two and keep doing that intermittently throughout the show. It may happen five or six times during the duration of an hour long show. It's not too too bad but it does get kind of annoying. And it didn't do this on my last TV. Anyway to fix this?

Thanks, G

11 replies

Well, just as a guess, I'm expecting if the only thing that changed in your system was your TV, then it's a TV problem.

I'd do a couple of things. 1) Check to see if there's a firmware update for your TV's OS. On some TVs, that's fixed the problem, although I've not heard of any issues on Sony's. 2) Make sure that the settings for Audio on the TV are set up properly. Make sure that your output is carrying Dolby Digital (Bitstream, not PCM). And I'd check all inputs (the DVR, any DVD/Bluray players, Xbox, PS4, etc) to make sure that each device is also outputting Dolby Digital (not Dolby Digital Plus, or DTS, or Stereo, etc). Oh, gosh, one more thing: 3) check to make sure that the connection of the optical cable is correctly seated. Those things are finicky, in my experience, and I usually have to check several times to make sure I've seated it properly.

If none of that works, I'd be talking to Sony, not to Sonos, and asking them about the output of the optical connection.

Good luck!
Userlevel 4
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In the advanced sound settings you'll have three options: Auto1, Auto2 and PCM. Try both Auto1 and Auto2 and see if either of those makes any difference.
Userlevel 7
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As has been suggested, I would be inclined to check the television settings before anything else. Can you please submit a diagnostic within 20 minutes of the issue having occurred, then respond with the confirmation number? We can certainly check this for you and get it resolved soon, hopefully. Thanks in advance, we look forward to hearing from you.
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I just did a diagnostic and my number is 6663359. I've tried updating both my sonos to the newest update and my tv's firm ware but neither needed an update. I also double checked the optical cord and it's not "crimped" or unseated or anything like that.

Any other suggestions?
Userlevel 7
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Thank you for the diagnostics, they didn't point to any problems, however. May I ask, did you check your TV's settings as advised?
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I did check the TV settings. Sony even has a self-diagnostic check that I was able to do and everything was operating the way it should. And all the chords or plugged in tight with zero crimping. And the audio is set for auto and not PCM (those were the only two options).

There's no interruption to the visual- just the sound. Could that be indicative of something?
I purchased a Sony Bravia xbr65x750d and am having the same issues. I even tried to purchase a monoprice hdmi switch and it doesn't recognize Sonos so I can't turn off tv speakers. Very frustrating. I have tried everything already mentioned.
Hi,

I just purchased the Sony Bravia XBR-65X850D and hooked it up to my exisiting 5.1 Sonos Surround sound that I was using with my previous TV. I have two play 3s I'm using as the the rears, the playbar for my fronts and center, and the sonos sub.

But I'm getting sound drop outs. It doesn't matter if I'm watching live, on demand, or a recorded show on my DVR- the sound will just cutout for a second or two and keep doing that intermittently throughout the show. It may happen five or six times during the duration of an hour long show. It's not too too bad but it does get kind of annoying. And it didn't do this on my last TV. Anyway to fix this?

Thanks, G


I just bought the same model and am experiencing the same issue. Were you able to find a resolution to this problem? Any help would be appreciated.

Thanks!
Userlevel 4
Badge +2
Buy a Toslink switch, not a HDMI switch. HDMI trying to pass through 5.1 can be a nightmare with some devices.
I am having the same problem with a new Sony BraviaXBR55X900F. Has anyone found a solution to what is causing the audio to be dropped and how to fix it.
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Brayton, any resolution? I'm looking at buying that model to plug into my new Playbar.

TIA - R.

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