Over the last few months we have been unable to play Spotify through our Sonos Play 1 & 3, occasionally a track will start to play but will then stop and we get the error message that has been referred to in many previous posts “sonos unable to play ... connection to spotify was lost”. I’ve been on the phone to a Sonos technician today who tried to resolve the issue, but was struggling to find a solution. We have a Linksys Velop with 1 additional node. It was suggested that we change the channels to 6, but I am struggling to do this as I cannot seem to access the Wireless tab when logging into the Router. I will persist with this issue via my ISP, but don’t understand why Sonos Radio plays absolutely fine, but Spotify won’t if it’s a channel issue. Any help answering this last question would be gratefully received.
Best answer by Corry P
I consulted an engineer about this and it seems although we’re not getting the exact messages I mentioned, you are in fact being affected by the current known issue with Spotify, on some systems.
We are working with Spotify on this and you will either need to do nothing at all when it’s fixed, or will just need to install an update. In the meantime, please initiate playback from the Spotify app, as previously suggested.
Apologies for the delay in getting you a concrete answer.