I have the following Sonos setup
1 x Boost
2 x Play:1s paired - kitchen
2 x sonos Ones paired - living room
1 x sonos Five - Office
When I try to play any HD music(Tidal or Sonos Radio HD) with the speakers grouped together, the music drops in and out from speaker to speaker. Especially when I switch to a new song manually. Even when I play Sonos Radio HD on the kitchen by itself I’ll get drops or the music volume will lower itself intermittently.
I contacted Sonos support and after hours of troubleshooting was transferred to their top tier support. He said my wireless looked clean with no interference and we went through a number of trouble shooting steps(changed wireless channels, changed controllers, etc..) with no luck. He said he was seeing buffer overruns in the logs but that was it. He eventually just recommended wiring all the speakers with ethernet which completely defeats the purpose of buying wireless speakers.
Just wondering if anyone else was having similar issues with HD music and any resolutions. Not sure if Sonos just has a problem with HD but I felt kind of defeated when Sonos support just threw their hands up and said go wired. Regular music plays fine like Spotify or Sirius XM.
Any suggestions would be appreciated.