New Sonos User and purchased the Sonos ARC version exclusive with Costco
Apple TV: A1842(32GB), tvOS 15.1.1
Sonos App version: 13.3.3, Sonos OS S2
Audio In: Silence 2.0(<----what is this?)
I am using an existing HDMI cable from my Apple TV to my Samsung TV.
Using the Sonos provided HDMI cable from my TV(ARC line) to the Sonos Soundbar
Had everything installed on Wed 11/10/21 and excited about all the great things I had heard about the quality. Since they we have been trying to find a solution to an ongoing issue. The sound stops working when going into apps and hoping around channels via our Direct Tv Stream App. The fix thus far is to just keep clicking back and forth between channels and usually the sound comes back. When it does not after multiple attempts, we close out the Direct Tv App and re-open and then it can work again.
Also has effected other apps(Hulu, HBO, Showtime, YouTube) seemingly at random. Again, can try hopping around some in hopes in works or close/re-open.
Another temp fix is to access Airplay via Apple TV and switch that connection directly to the Sonos Arc Soundbar. It brings sound back, but no cannot change volume one back in the app. This “fix” also does not stick most of the time and will often revert back to the hdmi base connection and sound is lost.
I have read through the forums and see a lot of similar/same issues reported as far back as a Year ago. I am hoping some fix/update has been found.
This current issue is not tolerable or sustainable for practical use, so will need to
- Find a solution from your team
- Have a correctly working replacement unit provided by Sonos
- Realized this problem is not fixable and return it to Costco, with my investment into the Sonos Arc Sanus Mount and installation cost all wasted
Please advise when possible. Thanks in advance!