I use the Sonos App on my iPad with the device Connect that is connected to my router and to my HiFi amplifier.
The Connect device disconnects after a few minutes. I can sometimes reactivate it through my Sonos App, and I hear music again. But after two or three tries, the Sonos App can no longer find the Connect device.
The problem appeared about a month ago (in March 2021). Before, for more than a year, there was no problem.
Any suggestions what the problem is? And how to solve it?
Best answer by Xander P
If the LED doesn’t react at all when pressing the Play/Pause and Volume + buttons, that would indicate an internal fault - I’d recommend reaching out to our Support Team via either live chat or phone call, so that they can look in to troubleshooting or replacement options.
Let us know how you get on!