Skip to main content

My Windows 11 and Android device both show the same issue; “Can’t Browse Music”.  Everything else works fine.  My wife has an Iphone and she has no issues using the system.  Once she selects music my devices can then control the Sonos app as far as playing or adjusting the volume; just can’t pick any music from the Amazon Unlimited library.

 

I have un-installed the Sonos app and re-installed it several times. I have removed the Amazon Music service from Sonos and added it back… several times.  I have reset the Sonos App and then removed and added back the Amazon Service.  

 

Not sure what else to do at this point.

Given your wife’s iPhone works fine, the issue might lie with how the Sonos app on Android and Windows is handling the Amazon Music login or authorisation. Maybe try:

  1. Re-authorise Amazon Music from the working iPhone

    • Remove Amazon Music from the Sonos app on your wife’s iPhone

    • Re-add it and sign back in

    • Then check if Android/Windows can browse again (sometimes this refreshes access tokens)

  2. Check Amazon account device limits

    • Log in at amazon.co.uk (or .com) > Content & Devices > Preferences > Manage Your Devices

    • Remove any unused authorisations

    • Then re-add Amazon Music to Sonos

  3. Verify region settings

    • Make sure your Android/PC and Amazon account are all set to the same country/region

  4. Update all apps

    • Ensure the Sonos app is fully updated on both Android and Windows

  5. Try casting from Amazon Music directly

    • On Android, open the Amazon Music app and try casting to your Sonos speaker - are you able to access music okay that way or do you have similar issues..?

If none of these work, it may be worth logging it as a bug via Sonos support.

 

Terms & ConditionsCookie settings