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Answered

Can no longer connect to Plex

  • February 21, 2025
  • 7 replies
  • 151 views
dcass
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  • dcass
  • Contributor I
  • 3 replies

As of a couple days ago I can no longer connect to PLEX.   I get
“Something went wrong. Try Again” when click on artists from my favorites
and

“No content items available” when clicking on Plex icon

I can cast to my sonos speakers from the Plex app (not plexamp) on my computer.

If gone through all the suggested steps I could find from the internet.  I guess my question is to see if anyone else is experiencing it or if it's just me (and for how long).  If its everyone, then hopefully its (another) screw up and they’ll get around to fixing it eventually.

 

super frustrating that something that has worked for years just stopped working especially when its the reason I went with Sonos.

Best answer by Pools-3015

There was a firmware update this week that has to be initiated by the user. If you have not updated, I would suggest starting there.

There is also no need to use the plex server. You just need to point Sonos to the local library in order to play your files.

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7 replies

maenpaa
  • maenpaa
  • Contributor I
  • 3 replies
  • February 21, 2025

Same problem. Nothing seems to help. 

Pools-3015
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  • Pools-3015
  • Prodigy I
  • 1015 replies
  • Answer
  • February 21, 2025

There was a firmware update this week that has to be initiated by the user. If you have not updated, I would suggest starting there.

There is also no need to use the plex server. You just need to point Sonos to the local library in order to play your files.

dcass
1 person likes this
  • dcass
    dcass
dcass
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  • dcass
  • Author
  • Contributor I
  • 3 replies
  • February 21, 2025

First off - thanks for replying.

ill look into the firmware today - thanks!
as for plex - I’ve put so much work into the curation (artwork, metadata, etc…) I’m hoping I can preserve all that.

dcass
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  • dcass
  • Author
  • Contributor I
  • 3 replies
  • February 21, 2025

FIRMWARE UPDATE WORKED!
THANK YOU!

Pools-3015
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  • Pools-3015
  • Prodigy I
  • 1015 replies
  • February 21, 2025

You’re welcome!

dcass
1 person likes this
  • dcass
    dcass
maenpaa
  • maenpaa
  • Contributor I
  • 3 replies
  • February 21, 2025

Sonos & Plex updates and firmwares didnt solve this prolblem. Cant search songs from Plex to Sonos.

dcass
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  • dcass
  • Author
  • Contributor I
  • 3 replies
  • March 11, 2025

aaaand I’m back - “Couldn’t Play “xxxxx”. Couldn’t connect to Plex. error for everything

 

I’ve made sure sonos firmware is up to date and plex server is up to date

 

removed Plex as a service and re-added and re-authorized it.  It is able to show my plex library, but same error every time.

 

other services work just fine

 

anyone else having issues?

R
1 person likes this
  • R
    RB72

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