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queue not showings songs

S
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Hi,

 

Recently noticed that I cant see any songs in the queue. It's definitely playing them, but I cant view them or see what's coming up or choose a different song from the queue. 

I use  mainly amazon music and I'm sure this has only been an issue recently. 

Any ideas, suggestions, recommendations would be greatly appreciated.

 

Thanks

Best answer by Sotiris C.

Hello ​@Sammo123, welcome back!

I am sorry to hear you experience issues with the Sonos App not showing the queue and the inability to select songs within it to play.

Just to confirm, you’ve selected the correct room when dragging the bar on the home screen of the Sonos App and it is showing the current track in the Now Playing screen?

What type of subscription do you have with Amazon Music? There’s an Amazon Music Support article which show What Are the Differences Between the Amazon Music Subscriptions, just in case.

Let’s try some basic troubleshooting in regards to the Sonos App below:

  • Force-close the Sonos App and re-open.
  • Make sure the Sonos App is on the latest update.
  • Reset the Sonos App and when launched again tap “Join existing system".
  • You can also try to uninstall and re-install the Sonos App: Download the Sonos App.
  • Use a different controller (smartphone/tablet) if you have one and see if you the Now Playing screen is showing properly and you can navigate through the queue and select songs to play.

If you are still having this issue in the Sonos App, please reach out to our Support Team for some live troubleshooting.

I hope this helps.

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3 replies

Sotiris C.
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  • Sotiris C.
  • Sonos Staff
  • 721 replies
  • Answer
  • January 29, 2025

Hello ​@Sammo123, welcome back!

I am sorry to hear you experience issues with the Sonos App not showing the queue and the inability to select songs within it to play.

Just to confirm, you’ve selected the correct room when dragging the bar on the home screen of the Sonos App and it is showing the current track in the Now Playing screen?

What type of subscription do you have with Amazon Music? There’s an Amazon Music Support article which show What Are the Differences Between the Amazon Music Subscriptions, just in case.

Let’s try some basic troubleshooting in regards to the Sonos App below:

  • Force-close the Sonos App and re-open.
  • Make sure the Sonos App is on the latest update.
  • Reset the Sonos App and when launched again tap “Join existing system".
  • You can also try to uninstall and re-install the Sonos App: Download the Sonos App.
  • Use a different controller (smartphone/tablet) if you have one and see if you the Now Playing screen is showing properly and you can navigate through the queue and select songs to play.

If you are still having this issue in the Sonos App, please reach out to our Support Team for some live troubleshooting.

I hope this helps.

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controlav
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  • controlav
  • Lead Maestro
  • 7530 replies
  • January 30, 2025

Not everything uses the Queue - if you play a station, the queue is not used. If you play a track, it is.

Also the non-Unlimited version of Amazon Music has various weird limitations that may be using stations instead of tracks.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
S
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  • Sammo123
  • Author
  • Trending Lyricist I
  • 31 replies
  • January 30, 2025

Hi, thanks for the replies. I think it was a glitch, I cleared the queue a couple of times and then when I re added something new it was showing properly. 

 

Thanks again.

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam

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