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"Update Music Index Now" grayed out

I

I’m running an 18 or 19 yr-old setup, still using the old white ZP80 controllers to connect to my amplifier and speakers etc. 

I’m using version 11.15 of the app, SonosOS S1 - I managed to avoid taking the troublesome upgrade that has caused all these issues.  (Although I think if I am using SMB2 to connect to my NAS, which I am, some library issues will be minimized).

But now I want to add some new music and the "Update Music Index Now" is grayed out, with a message saying that I need to upgrade the system before updating will work.

I’m going to wait overnight to see if my old 2:00 a.m. scheduled update is still working, but for now has anyone else seen this?

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2 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 8524 replies
  • January 27, 2025

Hi ​@Ian_79 

Welcome to the Sonos Community!

Sorry to hear of the issue you are having with updating your Music Library stored on a NAS.

Please note that S1 systems require SMBv1 and will not work with SMBv2/3. If your NAS device allows it, please enable SMBv1 to allow your S1 Sonos devices to play from it.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
I
  • Ian_79
  • Author
  • Contributor II
  • 3 replies
  • January 28, 2025

Hi ​@Corry P - thanks for your reply.  

You’re mistaken.  I upgraded my MacOS a few years ago - I think it was the Catalina version at the time - and Catalina no longer recognized SMBv1, which my old NAS used.  So I had to buy a newer NAS that used SMBv2, so that the Mac could see the NAS.  But I had no problems with Sonos accessing the NAS after that change.

So, in short, Sonos S1 can read from a SMBv2 NAS.  That’s my setup.

The problem I actually see now is that Sonos won’t let me manually update my music library without updating the app.  If I apply an update to the app, is it just updating Sonos S1?  I don’t want to go to S2 because of all the problems, and quite frankly I’m also nervous about taking an S1 update at this point, again because of the issues. 

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