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YouTube Music stuck in authorisation loop on app

  • January 1, 2025
  • 1 reply
  • 120 views

  • Contributor I

Ever since I got my Ray, I’ve been trying to get YouTube Music playing on it via my Android phone but it refuses to work. I am a YouTube Music Premium member. I’ve also found a temporary work around.

When adding YTM to Sonos and signing in with my account that has an active YTM Premium membership, I could not search for any music. It would say it could not find any thing on YTM’s search. I uninstalled the sonos app, cleared cache, made sure all of my apps were up to date etc at least 5 times. I used both Brand and non-brand Google accounts with the same email as Sonos. I also tried removing the Sonos connection in my Google account settings.

I attempted to sign in to YTM using the Sonos Windows app and it worked! With the non-brand Google account part. I can search for all of the music on YTM as intended.

However, upon reinstalling the Sonos app, it will not let me search. It says my YTM account needs to be reauthorised. I have followed the in-app steps to do this several times and it did not fix it. 

It works flawlessly on the Sonos Windows app but not Android app. Why does the mobile app not let YouTube Music work and says I need to reauth when the Sonos Windows and Web App work just fine?

Best answer by Jamie A

Hi ​@ytm, welcome to the Sonos Community!

I’m sorry to hear that you’ve been having issues with YouTube Music. I’m not sure why the mobile app keeps asking to reauthorize after you finalized it through the Windows app. You’ve already done some steps I’d recommend, so I’d suggest trying the following, then contact support if they don’t help:

  • Remove and Re-add YouTube Music in the Sonos app.
  • Reboot your Sonos system and device running the Sonos app.
  • If possible, try a different mobile device with the Sonos app installed.

If those don’t resolve the issues, I’d recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting support.

I hope this helps!

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Jamie A
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  • Sonos Staff
  • 1247 replies
  • Answer
  • January 3, 2025

Hi ​@ytm, welcome to the Sonos Community!

I’m sorry to hear that you’ve been having issues with YouTube Music. I’m not sure why the mobile app keeps asking to reauthorize after you finalized it through the Windows app. You’ve already done some steps I’d recommend, so I’d suggest trying the following, then contact support if they don’t help:

  • Remove and Re-add YouTube Music in the Sonos app.
  • Reboot your Sonos system and device running the Sonos app.
  • If possible, try a different mobile device with the Sonos app installed.

If those don’t resolve the issues, I’d recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting support.

I hope this helps!


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