It’s Saturday morning.
It’s raining in the UK 🤣
So I sit down to listen to some music.
At least I would if the App actually worked and my Sonos system did not keep stuttering and stopping.
When Van Morrison sung “Mama told me there’d be days like this” I did not expect it to mean that my historically reliable Sonos system would refuse to play music on a wet Saturday morning in the UK.
And that is why I hate the new App.
I am sorry, but stuttering and stopping simply cannot be caused by the new app, whatever its other faults may be. You have two options:
Hope to hear from you.
Cliché response though this may seem, it may just require a power cycle of your router and Sonos devices, or a change to your router’s wireless channel.
Well I see John’s point, I to switched my system on this am for the first time in 2 Weeks, been on holibobs.
Only half of the speakers worked, all of the older Sonos 1’s refuse to play music. I can see them in the system, I can tweak the light and the buttons on the top, but, when I come to select them to play “Unable to connect try later” says the app. My Beam, SL1’s and Series 5 all work fine. Tried all sorts, gave up in the end and factories the lot and reimported them, all working fine now. Tell me that was nowt to do with the App upgrade. Oh and yes I did send a log to support.
I am sorry, but stuttering and stopping simply cannot be caused by the new app, whatever its other faults may be. You have two options:
Hope to hear from you.
Calling support would be an option if they were available at the times I’m most likely to be listening to music, but of course they are not because they basically work the same hours as I’m typically at, or travelling to/from, work 🤔
Well I see John’s point, I to switched my system on this am for the first time in 2 Weeks, been on holibobs.
Only half of the speakers worked, all of the older Sonos 1’s refuse to play music. I can see them in the system, I can tweak the light and the buttons on the top, but, when I come to select them to play “Unable to connect try later” says the app. My Beam, SL1’s and Series 5 all work fine. Tried all sorts, gave up in the end and factories the lot and reimported them, all working fine now. Tell me that was nowt to do with the App upgrade. Oh and yes I did send a log to support.
Glad it’s working, but factory resetting everything is rarely a good idea except on change of ownership. It may just temporarily hide the real underlying issue, which then recurs. And then you have users complaining that they are fed up of having to factory reset their system every day….
When the Sonos system is , updated there is a lot of rebooting of speakers. Occasionally the system router will screw up the IP address alllocation, leading to all sorts of communication difficulties. Sonos is inevitably much more vulnerable to this, as it requires constant communication between devices, including controller devices.
Your problem may have been that, or something else. Users have been experiencing problems like yours for as long as I have been on here, and before of course. Their issues were caused by the major app revision earlier this year and neither were yours. Sonos has (I think) around 16 million households worldwide using its systems. Things go wrong. Sometimes it is user error, sometimes it’s Sonos’ fault, or the network’s fault or nobody’s fault.
But yes, I am telling you with absolute total certainty, that your problem was “nowt to do with the App upgrade”
My system is as robust as ever. I am sorry yours isn’t
What channel is your 2.4GHz wifi router using? Try changing it. Try rebooting router and speakers. It may not work, but often it does.
My system is as robust as ever. I am sorry yours isn’t
What channel is your 2.4GHz wifi router using? Try changing it. Try rebooting router and speakers. It may not work, but often it does.
Except the problem is not with my network
WiFi controlled lights switch on instantly, Alexa can play music from Deezer seamlessly, TV programs stream without issue, but:
Before 7th May I did not have these issues and never had to check my network because of Sonos problems. Since 7th May it is a very different story.
The irony is that I bought my first Sonos product because my IT illiterate brother in law got a multi room system working with zero phone calls to me, the attraction was that it just worked for anyone and that was my experience until, well you know the date already.
I’m happy for those that are not having issues but the reality is that there is something wrong with the new Sonos Firmware and App that is causing problems, that they seem unable to fix, for some users and I am one of the unfortunate ones.
And the latest set of changes (November) have made things significantly worse (for me).
If I had known you were an IT professional I would not have have bothered making suggestions you would know better than to try.
Good luck.
As with JohnB all of my Play1 speakers led lights and control buttons responded to the app, this would indicate to me that the app was in communication with the speakers over WiFi. Yet when I set the app to play music through those speakers which it just communicated with via the system control it was unable to communicate with the said speakers. Funny as this is, if I held down the play button on the said speakers it would play music. Hit pause or stop and ask the app to play music through the speaker and nope sorry cannot communicate with the speaker. My IP address ranges have not changed, my TV played absolutely fine through the surround.
So you go ahead and assure me that the upgrade didn’t cause this and be happy in your own judgment.
I will remain sceptical.
If I had known you were an IT professional I would not have have bothered making suggestions you would know better than to try.
Good luck.
The sad reality is that there is definitely an issue with the current App and Firmware but it is the worst type of issue because it does not impact all users which creates the illusion for some that everything is all right and means that the use case, or cases, that cause issues is not one that Sonos have a current test for. If they had a test it would be fixed.
If I was a betting man I would put my money on the way that they are handling some of the Cloud integration and that this is somehow causing some users to end up waiting for a Sonos server to respond i.e. it is outside of the user network. The bit that makes no sense to me is the “some users” aspect as logically I would expect all users to experience occasional issues not some users experience regular issues as is the current scenario. This is because I would expect calls to the Sonos servers to be distributed using a round robin algorithm.
And that last paragraph sums up what I used to love about Sonos before 7th May. I could listen to music without thinking about the IT it used😀
The new App has introduced a changed method of connecting to Sonos devices, this has caused issues in some unsupported networks that previously worked. Can you please explain your home networks?
https://support.sonos.com/en-gb/article/sonos-system-requirements
Sonos staff aren’t engaged within the forum on weekends, so if you want any help before Monday then you need to work with other users.
And that is my point, once upon a time my system just worked 100% of the time now it does not.
Sonos play in the consumer/domestic network space. Nothing about my network is unusual, I have a collection of devices that are widely used and am with an ISP that has a large part of the UK market. No fancy router or esoteric gadgets. I do this because, for me, IT is work and not something that I do for fun.
I listen to music for pleasure, Sonos used to facilitate that, now it does not. I did not wake up this morning and think it’s raining so I think I’ll troubleshoot my network again in case this time that’s the reason my Sonos system is having issues.
If the new Sonos ecosystem is no longer “fit for purpose” for use on a home/consumer network then they need to be very specific about this and provide simple tools that anyone can use to validate the suitability of their home network (preferably before making a purchase). Obviously they will not do this as that really would kill their product sales.
I fully expect that the next update, of the App that is not the problem, will either make things a bit better or a bit worse for me. As I said November’s update made things worse for me. That is the reality that some users have had to live with since 7th May.
I'll suggest you set up some network monitoring tools to watch what Sonos is doing on your LAN, you may be able to identify issues with communication between the app, hardware and the Internet. It is pretty obvious the current configuration is having issues but how bad they are varies a lot between different networks. Once identified you will be in a much better spot to work with support to get a solution.
I won't hold out great hope for how that goes based on my attempts at the same thing in the past. I sunk many hours into the Sonos IP addressing problem. All I proved was that Sonos and my router's DHCP server were operating flawlessly, not one single error in the firewall logs or detectable with my packet monitor. Still something was going wrong with Sonos fetching and assigning an IPto the speakers. I was stuck at that point as the reason wasn't visible from outside the. Sonos devices. I suspect a Linux glitch is at fault but with no access there is no way to go further.
Maybe the current, new issues are more tractable to non Sonos analysis.
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