On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?
Answered
Latest iPhone app and system volume
Best answer by Corry P
Hi
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On what iPhone model and iOS is this occurring?
I'm getting the same issue on an android s22
The app keeps saying it can't find my system
. Then odd speakers or speaker sets drop out of the app and you end up waiting for 3 minutes till you can do anything
It's actually unusable
It's disgusting....
I had a party last weekend and we couldn't play music or requests.. It was dropping out left right and centre... It was embarrassing and at one point we had no music
After paying thousands to build my system this is unacceptable
jmyjazz wrote:
On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?
Why don’t you just tap the small speaker icon on the left of the volume slider to mute it? That’s zero volume.
Rhonny wrote:
jmyjazz wrote:
On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?
Why don’t you just tap the small speaker icon on the left of the volume slider to mute it? That’s zero volume.
This isn’t in the Sonos app. What I’m saying is that with the Sonos app open in the background the iPhone system volume (sound coming out of the iPhone) won’t go to 0. It’s a weird bug so difficult to explain,
jmyjazz wrote:
Rhonny wrote:
jmyjazz wrote:
On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?
Why don’t you just tap the small speaker icon on the left of the volume slider to mute it? That’s zero volume.
This isn’t in the Sonos app. What I’m saying is that with the Sonos app open in the background the iPhone system volume (sound coming out of the iPhone) won’t go to 0. It’s a weird bug so difficult to explain,
SORRY! I misread. iPhone going down to zero here with the Sonos app in the background, so not sure why yours is playing up…
Rhonny wrote:
jmyjazz wrote:
Rhonny wrote:
jmyjazz wrote:
On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?
Why don’t you just tap the small speaker icon on the left of the volume slider to mute it? That’s zero volume.
This isn’t in the Sonos app. What I’m saying is that with the Sonos app open in the background the iPhone system volume (sound coming out of the iPhone) won’t go to 0. It’s a weird bug so difficult to explain,
SORRY! I misread. iPhone going down to zero here with the Sonos app in the background, so not sure why yours is playing up…
Oh well, thanks for checking. It’s very repeatable on mine so not quite sure what’s going on?
jmyjazz wrote:
On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?
I have the exact same issue. iPhone 12 with current update. This started immediately with the latest Sonos app update
PhilattheBeach wrote:
jmyjazz wrote:
On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?
I have the exact same issue. iPhone 12 with current update. This started immediately with the latest Sonos app update
Good to know I’m not going mad!
I have exactly the same problem on my iPhone 15 Pro Max. Actually I didn’t realise it was even linked to Sonos, I thought I was just going mad! I was actually looking into why the Sonos app was draining my battery so bad with non-stop background activity, then discovered this volume issue too.
For the first time I’ve had to remove the app completely just to get a days use out of my phone. Let’s hope Sonos fixes this soon 😠
ingallberry wrote:
I have exactly the same problem on my iPhone 15 Pro Max. Actually I didn’t realise it was even linked to Sonos, I thought I was just going mad! I was actually looking into why the Sonos app was draining my battery so bad with non-stop background activity, then discovered this volume issue too.
For the first time I’ve had to remove the app completely just to get a days use out of my phone. Let’s hope Sonos fixes this soon 😠
Swipe up quitting the app when you’re not using seems to stop both the battery drain and the volume issue, but hopefully there’ll be a proper fix soon.
jmyjazz wrote:
ingallberry wrote:
I have exactly the same problem on my iPhone 15 Pro Max. Actually I didn’t realise it was even linked to Sonos, I thought I was just going mad! I was actually looking into why the Sonos app was draining my battery so bad with non-stop background activity, then discovered this volume issue too.
For the first time I’ve had to remove the app completely just to get a days use out of my phone. Let’s hope Sonos fixes this soon 😠
Swipe up quitting the app when you’re not using seems to stop both the battery drain and the volume issue, but hopefully there’ll be a proper fix soon.
That has worked for me as well. Thanks.
+18Hi
Welcome to the Sonos Community!
Thanks for reporting - we are aware of this issue and are investigating.
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