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Answered

SONOS ANDROID APP KEEPS STOPPING

I

I am trying to use SONOS APP on my ANDROID phone ( Android 13 )

Each time I try to open the APP,  I get a message “Sonos keeps stopping”.  And the APP then closes.

SAME WITH MY WIFE’s ANDRIOD PHONE  ( Android 13 also ) i.e. it isn’t just me / my phone.

So, if I were reliant on those phone interfaces, I WOULD NOT BE ABLE TO ACCESS SONOS.

This very frustrating issue started a couple of days ago.

Fortunately, Sonos still works on the Windows PC platform.

I have removed the APP from the phone then reinstall ;  unfortunately I get the SAME RESULT.

Any ideas / suggestions ?

 

 

 

 

 

Best answer by press250

Hi @Ian Judd, here’s what is going on with the latest snafu …

 

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7 replies

Bumper
  • Bumper
  • 1767 replies
  • July 18, 2024

If you reboot all your players by unplugging them, then load the app it should work. Loading music from your library will cause it to crash again. You’ll have to stream music until they fix it 

 

more info here 

 

 

press250
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  • press250
  • Prodigy III
  • 633 replies
  • Answer
  • July 18, 2024

Hi @Ian Judd, here’s what is going on with the latest snafu …

 

D
  • drewtho
  • Contributor I
  • 6 replies
  • July 18, 2024

You can access your library through the web browser app

https://play.sonos.com/

 

press250
I
2 people like this
  • press250
    press250
  • I
    Ian Judd
D
  • drewtho
  • Contributor I
  • 6 replies
  • July 18, 2024

You can access your library using the web app
https://play.sonos.com

H
  • Hbomb94
  • Lyricist I
  • 1 reply
  • July 19, 2024

Same for me on iOS…wants to load, then crashes over and over. 
I have to say, this most recent update when it was working, wasn’t the most intuitive to begin with, and now with all this crashing I’d like to return to the old app!

Bumper
  • Bumper
  • 1767 replies
  • July 19, 2024
Hbomb94 wrote:

Same for me on iOS…wants to load, then crashes over and over. 
I have to say, this most recent update when it was working, wasn’t the most intuitive to begin with, and now with all this crashing I’d like to return to the old app!

I’ve had this issue a few times. Sometimes deleting then reinstalling the app fixes it. 

H
1 person likes this
  • H
    Hbomb94
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  • Welshwales
  • Enthusiast I
  • 35 replies
  • July 22, 2024

What is going on with this company

 

Nothing but issues since they updated this blinking app.

 

I have 19 product and I'm almost binning the lot I'm soooooooooo frustrated and angry ....I could swear... But won't.... Ffs

H
1 person likes this
  • H
    Hbomb94
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