I’ve seen similar problems in other topics but not this exact problem. My Roam is blinking white, I hold the power button down and it goes to solid orange then after a few seconds right back to blinking white. Honestly this thing has been a piece of crap right out of the box, problems connecting it as a bluetooth speaker as well. It’s past warranty now and Sonos will give me a 40% discount on a new one, whoopie. Maybe someone else has been able to troubleshoot this same problem. Sonos support wasn’t able to. If I can’t get it to work it’s going to get the sledgehammer treatment which at least will feel good for a few minutes but I’d like to save the speaker if anyone can help!
Answered
Sonos Roam Blinking White, Solid Orange Then Back to Blinking White
Best answer by Jamie A
Hi
I’m sorry to hear that you’re having trouble with your Sonos Roam.
I’ve had a look into the case linked on your account and the agent you spoke with has performed all the steps I’d suggest doing. You could try to hold the power button for 15 seconds with the Roam disconnected from any charging cable, but if the LED goes back to and stays flashing white after you let go of the power button after 15 seconds, then any other steps I could suggest would be something you’ve done already.
For out of warranty products, the discount you’d get can be used towards any Sonos product. You could use return the Roam and then keep the discount to use on a different product if a replacement Roam doesn’t suit your needs. You’ll likely need to get new return information generated from looking at the date on the case, but all you need to do is: contact our support team, give them the email address linked to your system, and request new return labels.
I hope this information helps!
+17Hi
I’m sorry to hear that you’re having trouble with your Sonos Roam.
I’ve had a look into the case linked on your account and the agent you spoke with has performed all the steps I’d suggest doing. You could try to hold the power button for 15 seconds with the Roam disconnected from any charging cable, but if the LED goes back to and stays flashing white after you let go of the power button after 15 seconds, then any other steps I could suggest would be something you’ve done already.
For out of warranty products, the discount you’d get can be used towards any Sonos product. You could use return the Roam and then keep the discount to use on a different product if a replacement Roam doesn’t suit your needs. You’ll likely need to get new return information generated from looking at the date on the case, but all you need to do is: contact our support team, give them the email address linked to your system, and request new return labels.
I hope this information helps!
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