Hi, please help. I’m going round in circles and have been putting off reconnecting my Sonos device for 18 months! It’s now time to tackle this but the app keeps taking me round in circles.
I’ve got to the bit where the chatbot has told me to update the network in that named section but can’t find it.
help!
Best answer by Sotiris C.
Hello
I’m sorry to hear you are having trouble getting your Sonos Move to work after being unused for some time.
Since you’ve attempted to factory reset, it is unclear what the current status of your Sonos Move is. You might need to set up your Sonos system from scratch.
I’ll share with you a few support articles that might help you get back on track:
Connect Sonos to a new router or WiFi network
Factory reset your Sonos product
If you are still unable to resolve your issue, I suggest you contact our Support Team as they can guide you to get your Sonos Move back in action.
I hope this helps.
So that we can offer better advice, are you using any music services? Which SONOS controller are you using? Have you recently updated the controller or player?
Hi, I wasn’t connected to any music streaming although have previously used Alexa and wish to again to play the radio and other selections requested.
I have a Move speaker. No, I haven’t updated it. It’s sitting in my kitchen unused for 18 months but purchased in May 2022.
I’ve tried factory reset but it doesn’t seem to have worked.
+16Hello
I’m sorry to hear you are having trouble getting your Sonos Move to work after being unused for some time.
Since you’ve attempted to factory reset, it is unclear what the current status of your Sonos Move is. You might need to set up your Sonos system from scratch.
I’ll share with you a few support articles that might help you get back on track:
Connect Sonos to a new router or WiFi network
Factory reset your Sonos product
If you are still unable to resolve your issue, I suggest you contact our Support Team as they can guide you to get your Sonos Move back in action.
I hope this helps.
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