I have the arc ultra and had a beam gen2 until last week. I have the impression that the bass are Les powerful on the art than with the beam dispute the presence of the built in sub inside the arc ultra. Is there a way to fix this? Thanks in advance for answering my question.
Best answer by Corry P
Hi
Welcome to the Sonos Community!
There are a few settings which affect the bass level: Loudness, the Bass control and TruePlay. The first two of which are located in the EQ section of the Arc Ultra’s room settings (Sonos App » Settings » [room with Arc] » EQ). TruePlay can be found in the room settings.
I recommend as a starting point that you perform TruePlay Tuning. If you have an iOS device, full tuning will be available to you, which I recommend over Quick Tuning.
Your report surprises me, however - not only does Arc Ultra have the Sound Motion subwoofer driver, but it also has far more woofers than the Beam (Gen 2). It is possible that the Arc Ultra has an issue - a manufacturing defect - or that something has gone wrong with it’s configuration, somewhere. It is conceivable that a factory reset will help, but I recommend you first get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
+18Hi
Welcome to the Sonos Community!
There are a few settings which affect the bass level: Loudness, the Bass control and TruePlay. The first two of which are located in the EQ section of the Arc Ultra’s room settings (Sonos App » Settings » [room with Arc] » EQ). TruePlay can be found in the room settings.
I recommend as a starting point that you perform TruePlay Tuning. If you have an iOS device, full tuning will be available to you, which I recommend over Quick Tuning.
Your report surprises me, however - not only does Arc Ultra have the Sound Motion subwoofer driver, but it also has far more woofers than the Beam (Gen 2). It is possible that the Arc Ultra has an issue - a manufacturing defect - or that something has gone wrong with it’s configuration, somewhere. It is conceivable that a factory reset will help, but I recommend you first get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
+21I can confirm that Trueplay tuning should be considered a MUST with the Arc Ultra and Sub. For me it made a big difference, removing the “boom” without losing the bass, if that makes sense. Without Trueplay no amount of playing with settings seemed to get the bass right.
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