I have tried everything to alter the outcome of the skips and/or audio drop outs but to no avail. I have changed the tv, the hdmi cables, checked connections, resets, etc. This Beam Gen 2 has this random issue where it drops the sound for a fraction of a second, like a skipping record, and then won’t do it again for random intervals. Sometimes it does it every 5-10 minutes and other times it won’t do it for an hour or 2. It’s so random, so obnoxious.
The skips happen at random times that aren’t pushing the system or what have you. The volume level makes no difference nor does the material being watched have any effect. It doesn’t ever seem to do it with music streaming that I can think of so that was useful in the process of elimination. But that’s about it as far as narrowing it down. As I said, I didn’t just change out the hdmi cables (which I did 5 times now, I even went out and bought some “special” ones because I was told by a sound guy that was the issue). Nope, I didn’t stop there, I went out and bought a new tv. Went from a TCL to a Samsung Oled and still the problem persists. It’s very hard to test if a new effort is working because, as I said, it will often go long intervals without doing it, so you will think you fixed it one day and then the next it comes back with a vengeance.
The issue started about a year after purchasing the thing (outside of warranty, naturally) and it is now around 2 years old so Sonos doesn’t seem to be willing to reimburse any cost here so am I just up a creek? What have I yet to try to alleviate this issue? (Yes I reset everything involved with the system, the router, modem, Beam, tv, services. Unplugged everything that could be contributing, minimized the number of devices that could even connect to it to play music. Everything I can think of.) I am hoping that I somehow missed something here and I am open to suggestions, so help me out if you know something that could help.
I’ve thought about scrapping it and buying the Arc Ultra but this problem has definitely pushed me away from trusting Sonos. I’ve had a variety of sound systems over the years so I’m not clueless but I liked the advertised “simplicity” of the Sonos approach and I dig the Mini Sub but this leaves a very sour taste on the investment made.
