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Sonos Beam won’t connect to Samsung Frame

  • October 10, 2024
  • 5 replies
  • 297 views
C

My Sonos Beam will not connect to my new Samsung Frame TV. I’ve gone through the in-app setup and repeatedly get the “TV Speakers not connected.” error. To troubleshoot so far I have:

  • disconnect and reconnect Beam to TV
  • disconnect and unplug TV and Beam from power for 10 minutes then connect back to power and follow app instructions 
  • factory reset Beam

please help!!

Best answer by Corry P

Hi @carissa18 

Welcome to the Sonos Community!

I’m sorry to hear of this issue you are having with connecting your Beam to your Samsung TV.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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5 replies

106rallye
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  • 106rallye
  • 6233 replies
  • October 10, 2024

Is CEC (Bravia Link) turned on on your TV? Is the Beam plugged in to the HDMI-(e)ARC port?

Airgetlam
  • Airgetlam
  • 42976 replies
  • October 10, 2024

Anynet +, not Bravia link. 

Bruce
106rallye
1 person likes this
  • 106rallye
    106rallye
C
  • carissa18
  • Author
  • Contributor I
  • 1 reply
  • October 10, 2024

@106rallye

yes, Anynet is turned on and the Beam is connected to eArc. 

Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8646 replies
  • Answer
  • October 14, 2024

Hi @carissa18 

Welcome to the Sonos Community!

I’m sorry to hear of this issue you are having with connecting your Beam to your Samsung TV.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
J
  • Joeymags
  • Lyricist I
  • 1 reply
  • November 24, 2024

I am having this same issue, was there a resolution?

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