I have been using my ARC and Sub connected by wire and 2 Play 1’s as wireless surrounds for a while. recently (the last 2 weeks or so), the sound cuts in and out on the Play’1s. I have tried removing the Play 1’s as a surround and adding them back as well as resetting my modem. They will play for a while using Spotify, then start cutting out after a while. (Intermittent). This does not seem to occur on just Spotify though. The subs do this no matter the distance I set them nor the “Group Audio Delay” I set. Volume limit is off. Night music is off, but Spatial Music is toggled on. Am I missing a troubleshooting option here?
Answered
ARC/Sub is connected with surround using Play1's and they cut out
Best answer by Dandwpg
I unplugged SUB from wired network after setting it to Wi-Fi as directed and the system appears stable for now.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
The only ‘troubleshooting’ I’d recommend, beyond what you’ve already done, is to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.