i have two Sonia Era 300s as surrounds they are mounted up side down and seem to be working fine but I just noticed this coming up when going into the app settings
anyone know what’s going on?
Answered
Sonos Era in unsupported orientation
Best answer by Corry P
Hi
I am happy to confirm that TruePlay Tuning now supports the use of inverted Era 300s in a Home Theatre setup.
I hope this helps.
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Rhonny wrote:
Dolby Atmos/Spacial uses upfiring speakers, not downfiring!
But Sonos does recommend inverting them if they’re being mounted too close to the ceiling.
nik9669a wrote:
Rhonny wrote:
Dolby Atmos/Spacial uses upfiring speakers, not downfiring!
But Sonos does recommend inverting them if they’re being mounted too close to the ceiling.
Interesting.
In my Googling, I just found this is indeed the case. Always happy to learn! I can’t fathom how Atmos would work like that but hey, not my speakers! But also saw this from a year ago which stated Sonos had yet to support inverting but was meant to soon, according to Corry’s post. Is it still not supported…?
Rhonny wrote:
nik9669a wrote:
Rhonny wrote:
Dolby Atmos/Spacial uses upfiring speakers, not downfiring!
But Sonos does recommend inverting them if they’re being mounted too close to the ceiling.
Interesting.
In my Googling, I just found this is indeed the case. Always happy to learn! I can’t fathom how Atmos would work like that but hey, not my speakers! But also saw this from a year ago which stated Sonos had yet to support inverting but was meant to soon, according to Corry’s post. Is it still not supported…?
Most AVR set ups with Atmos speakers set into the ceiling fire downwards? Pretty easy to fathom imo.
It’s about time Sonos sorted this problem, but the app is still in a state so I guess they’ll be concentrating on that.
i have the same issue, in contact with support trying to solve it.
seems to be a new feature/bug since few days
delhaye83 wrote:
i have the same issue, in contact with support trying to solve it.
seems to be a new feature/bug since few days
New feature, I think, that they’re notifying you. It was always noted in the setup guide that Trueplay for inverted Eras was planned as a future feature.
+18Hi
Welcome to the Sonos Community!
We are aware of an issue whereby “Era 300 is in an unsupported orientation” is erroneously reported in the Sonos app. While TruePlay Tuning of inverted Era 300s is not yet supported, the inverted speaker orientation is. We ask that you just ignore the error message that you are seeing until this is resolved in future update.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P wrote:
Hi
Welcome to the Sonos Community!
We are aware of an issue whereby “Era 300 is in an unsupported orientation” is erroneously reported in the Sonos app. While TruePlay Tuning of inverted Era 300s is not yet supported, the inverted speaker orientation is. We ask that you just ignore the error message that you are seeing until this is resolved in future update.
I hope this helps.
What is the ETA on trueplay for the inverted speakers? It has been coming soon since they were released.
+18Hi
Good question! Although it does not sound much different from what was already said, I understand that TruePlay support for inverted Era 300s is coming soon, but I cannot give you a date - other issues currently have priority for our development teams, as I’m sure you’ll understand. Please be assured that we have not forgotten about it.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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+18Hi
Not as far as I am aware, but due to the following post on another thread, I am currently seeking confirmation:
At present, it doesn’t look like support has yet been added, but I will come back with confirmation once I have it.
+18Hi
I am happy to confirm that TruePlay Tuning now supports the use of inverted Era 300s in a Home Theatre setup.
I hope this helps.
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