Im having an issue with my Beam and Sonos One surrounds. The surrounds don’t omit any sound or are very quiet when watching the TV.
really annoying as I know the signal works as when music is on, it’s fine.
Best answer by Stanley_4
Try going a different direction to start testing. Select a stereo music stream (not from the TV) and start playing it. Switch the Surrounds to Full mode, not Ambient.
You should hear full volume (depending on your controller settings) sound from both Surrounds,
If that works then try a known good 5.1 TV program. If you have a Firestick there is an Atmos audio test that is quite good, your source might offer something similar.
If that fails submit a diagnostic while playing it and contact Support to have your internal (you can’t see it) system data looked at.
Not all tv programs are transmitted in 5.1 format. Make sure your source has surround data.
Try going a different direction to start testing. Select a stereo music stream (not from the TV) and start playing it. Switch the Surrounds to Full mode, not Ambient.
You should hear full volume (depending on your controller settings) sound from both Surrounds,
If that works then try a known good 5.1 TV program. If you have a Firestick there is an Atmos audio test that is quite good, your source might offer something similar.
If that fails submit a diagnostic while playing it and contact Support to have your internal (you can’t see it) system data looked at.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
