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Answered

Beam + Sub Mini + x2 Play ones Keep disconnecting

  • January 6, 2024
  • 4 replies
  • 103 views

I know this has been asked a lot of times before but I can't seem to find a fix.

All seem to be disconnecting at random intervals and it's becoming quite frustrating.

Any fix that will actually work?

Best answer by Corry P

Hi @TSOPTC 

Welcome to the Sonos Community!

It may be best to get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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4 replies

UKMedia
  • 5132 replies
  • January 6, 2024

Hi

Can you provide some more detail about what you mean by 'disconnecting'?


  • Author
  • Contributor I
  • 1 reply
  • January 6, 2024

Just says not connected, I believe it's a WiFi issue as I have a BT router but not sure how to solve it.


  • Lead Maestro
  • 10452 replies
  • January 6, 2024

Is the Beam close enough to the router where you could wire it to the router with an ethernet cable?


Corry P
Forum|alt.badge.img+19
  • Sonos Staff
  • 9135 replies
  • Answer
  • January 10, 2024

Hi @TSOPTC 

Welcome to the Sonos Community!

It may be best to get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.