Random beep from Beam and Arc

Hi Corry.

Thank you for your prompt reply.

I’ve applied the changes you requested, with a few changes:

• I enabled Wi-Fi on all equipments and disconnected the ethernet cable. I also did the same for my Beam and Arc. 
• I disabled Alexa on the Beam
• And I’ve disabled the speaker on both Beam and Arc 

I already had seen that post about the beep that was being caused by another device near the soundbar. That’s not my case, for both my systems. I can assure that.

I’ve uploaded a new diagnostics with the current setup for reference: 1961000716

If and when I ear it again, I’ll submit another one.

Thanks!

The Disable WiFi label is a bit confusing as it does not disable WiFi, instead it disables the entire radio. So no WiFi, no Sub and no Surrounds when switched off.

It is perfectly fine to have WiFi enabled and an Ethernet connected on primary devices. I’ve been told not to wire Sub and Surround ones and that does seem more stable. 

I have Ethernet connected and WiFi (radio) on here on several devices as it makes the SonosNet mesh network more robust and offers better connection options to non-wired Sonos devices.

On many occasions I’ve heard Alexa respond to content that is playing. “Alex”, “Texas”, “Texan”, “flex”, and similar have keyed a response. In these cases, there was a Volume drop, anticipating an Alexa command will follow.

I also have a nearby DOT that will respond to “Texas”, etc. Since DOT is not currently playing anything, content that I’m listening to will not drop, I just hear the tone.

Hi all.

Just leaving some feedback.

After testing during a couple of days with the microphone off the beep stopped. I enabled the microphone again for 1 day. The beep returned. 

The weird part is that sometimes it happened with apparently no sound or conversations near the sound bar.

I’ve returned to the mic off for now.

Hi @kha0S 

Thanks for the update.

As it does indeed seem to be your Sonos device that’s beeping, please note that you can turn off the notification sound that Alexa plays when you call her name - this won’t stop the false triggers in the way that disabling the microphone will, but it may stop it from annoying you. The speaker will still duck (lower volume temporarily) to hear you though. Settings » System » [room name] » Amazon Alexa » Wake Word Chime (disable).

Note also that Alexa will be listening fairly acutely - you may not hear anything that sounds like “Alexa”, but she clearly does, at some low level - it may not be a voice that she’s hearing, however.

I hope this helps.

Hi Corry.

It happened again today and I was able to run a diagnostic right after (Number: 874339455).

There were 3 people in the same room talking and the microphone was enabled.

Hope it helps to confirm the “issue”.

Regards.

Miguel

Hi @kha0S 

Apologies for the delay - I have been on holiday.

With 3 people in a room talking, I’m afraid all that tells me is that at some point, someone said something that sounded like “Alexa” - perhaps “let’s all...” or similar. This is just a false trigger and not really seen as a bug of any kind - just something that happens from time to time. In addition, it’s Amazon’s code that’s running, so it’s not like we are able to adjust it in any way to be less sensitive to such errors (if that’s even possible to code for - I don’t know).

If the false triggers are happening when no-one is talking, that’s a different matter, but the best I can suggest is that you go into your Alexa app to check the command history - if there’s anything more than just “Alexa” detected, it may help you determine what triggered the response. 

I hope this helps.