I am getting beyond frustrated the last couple months. My Sonos Arc drops sound/skips frequently. I have a Samsung 4k OLED tv less than a year old. The arc is less than a year. I tried all new cables. Rebooting, updates all new. Contacted Sonos, they blame Samsung, contact Samsung, they are just stupid to deal with and keep passing me around to no resolution.
Sonos has no issues when I stream music through the app. no one will help me with exchanging the Sonos bc it they blame each other.
Is there a resolution out there for these issues? A product I can buy? Or something unrelated out there I haven't thought of?
thank you
Best answer by GuitarSuperstar
Try this:
Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect any other devices to the TV.
Also set your TV to these settings:
HDMI-eARC Mode: Auto (Off if only using the TV’s native apps)
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Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect any other devices to the TV.
Also set your TV to these settings:
HDMI-eARC Mode: Auto (Off if only using the TV’s native apps)
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