Why does the sound keep going off when Beam connected to TV
Answered
Audio
Best answer by Corry P
Welcome to the Sonos Community!
It may also help to simply unplug the TV from power for a couple of minutes.
If you do have a Samsung TV, however, the issue may be due to a recent TV software update - I recommend contacting Samsung in this case.
I hope this helps.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
lizziefaulkes wrote:
When TV IS ON. What is TV auto play
Do you mean when the tv is turned on - ie powered on? If so look at Settings/System/room-name and scroll down to tv Autoplay and move the slider to the left.
TV Autoplay means “when the tv is turned on, switch from whatever was streaming and play sound from the tv source”.
If it’s something else, you need to give us just a little bit more information or we could be guessing for quite a while.
1 person likes this
+18This started happening the las couple of days? On a Samsung TV? Maybe check this thread:
+18Welcome to the Sonos Community!
It may also help to simply unplug the TV from power for a couple of minutes.
If you do have a Samsung TV, however, the issue may be due to a recent TV software update - I recommend contacting Samsung in this case.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
1 person likes this
This is now happening to Samsung owners too and it doesn’t seem to be a LG specific problem as Sonos has stated. It is getting worse now. The audio cuts completely and only an shutdown or changing the audio to internal speakers and back to eArc fixes it. Super annoying. Happens on ATV and internal apps.
Please investigate further Sonos!
PHyde wrote:
This is now happening to Samsung owners too and it doesn’t seem to be a LG specific problem as Sonos has stated. It is getting worse now. The audio cuts completely and only an shutdown or changing the audio to internal speakers and back to eArc fixes it. Super annoying. Happens on ATV and internal apps.
Please investigate further Sonos!
Might be Atmos related.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.