Seen plenty of similar topics but none that quite hit the mark for me.
I have an LG G3 connected to a Sonos Arc. I’ve tested Atmos streams from Apple TV and from my Sony UBP-X700.
No matter what I try I cannot get Atmos audio to work. The TV itself confirms the Atmos stream is sending to the soundbar. eARC is enabled. I’ve tried multiple HDMI cables, including a brand new 8k cable.
The Sonos app reports the stream as:
Dolby Multichannel PCM 5.1
No sound is audible.
The LG audio settings:
HDMI input: Bitstream
Digital Sound Output: Passthrough
eARC Support: enabled
Any ideas?
Best answer by GuitarSuperstar
Double check the TV settings and make sure they are set to this:
HDMI Input Audio Format: Bitstream
Digital Sound Output: Pass Through
eARC Support: On
Also check if the TV has the latest software installed.
Then do this:
Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Simplink is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect the Apple TV and X700 to the TV.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Hi thanks. Yes, those are my settings yes. I discovered this problem while trying to watch the new Enter the Dragon UHD Bluray. And then confirmed it with Mandalorian on Disney+
Double check the TV settings and make sure they are set to this:
HDMI Input Audio Format: Bitstream
Digital Sound Output: Pass Through
eARC Support: On
Also check if the TV has the latest software installed.
Then do this:
Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Simplink is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect the Apple TV and X700 to the TV.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. You can always change your cookie preferences in your profile settings. Learn more about our cookies.
