Sonos Arc is connected to Samsung 65inch Terrace TV thru eArc.. When the TV is turned off the Sonos Arc gets diconnected and is not visible to the TV in the settings. I have to unplug the HDMI from the Sonos than plug it back in and the Sonos works again.. What can I do to fix??
Answered
Sonos Arc keeps getting Disconnected from Samsung Terrace TV
Best answer by Jamie A
Hi
Were you able to resolve this issue following the last step provided by
To further add to his question regarding what is connected to the TV, could you also let me know how you’re powering the TV off? Are you powering it off at the wall or are you just using the power button on the TV remote, does the Arc disconnect for both of these options or only one?
As this issue seems reproducible, it would be worth submitting a diagnostics right after the issue occurs and getting in touch with our support team as they have the tools necessary to troubleshoot this issue.
I hope this helps!
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Try disabling the eARC setting in the TV settings to see if it makes a difference.
Is there anything else connected to the TV?
+17Hi
Were you able to resolve this issue following the last step provided by
To further add to his question regarding what is connected to the TV, could you also let me know how you’re powering the TV off? Are you powering it off at the wall or are you just using the power button on the TV remote, does the Arc disconnect for both of these options or only one?
As this issue seems reproducible, it would be worth submitting a diagnostics right after the issue occurs and getting in touch with our support team as they have the tools necessary to troubleshoot this issue.
I hope this helps!
Thanks for getting back. Still having issues. I turn the TV off just by using the power button on the remote.. How do I go about submitting a diagnostics..
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