Unable to connect to Sonos with Sky Q

Hi

We’re going to need some more information to help you.

1/ I take it your TV is connected to the PlayBar? 

2/ How is this connected?

3/ Why you say that you are unable to connect your SkyQ to Sonos, what do you actually mean?

4/ How is your PlayBar connected to your TV and SkyQ?

5/ Has this ever worked with your current connections?

6/ What TV are you using?

7/ How is your PlayBar and Sky Q connected to your network?

@asreds,

Perhaps see if the below link and the section entitled ‘Extenders / Boosters / Powerline adapters / Sky Q’, will help to get you up and running with Sky Q:

• Troubleshooting Sonos on WiFi F.A.Q.

Here you go. Thanks for the help.

1/ I take it your TV is connected to the PlayBar? 

Yes

2/ How is this connected?

To TV with optical Audio cable. Also grouped to Sub and 2 surround Sonos 1’s

3/ Why you say that you are unable to connect your SkyQ to Sonos, what do you actually mean?

Seems like when SkyQ is on (so mesh network is active) I need to be in same room as the Sky Router to access the Sonos system. Otherwise I get the unable to connect message. For Sky Q, I have the 2tb box, 3 mini boxes and 1 sky booster.

4/ How is your PlayBar connected to your TV and SkyQ?

via the optical cable 

5/ Has this ever worked with your current connections?

Yes - worked by splitting the 2.4 and 5 wifi networks and turning off the 2.4 from the sky boxes. However the wifi not strong enough in the bedroom so we added the sky booster, thats when is Broke again 

6/ What TV are you using?

TCL 55 Inch

7/ How is your PlayBar and Sky Q connected to your network?

Sky Q  via ethernet. Playbar connected to Sonos network via wifi / sonos net 

Okay, here’s a few things to try:

1/ Remove all wi-fi credentials from the Sonos App, this will ensure that your Sonos devices don’t flip between wi-fi and Sonos Net connections;

2/ Turn off the WiFi within your SkyQ box, as per the link from @Ken_Griffiths above.

Thanks - All wifi credentials removed and I’d already set 2.4 wifi off on the sky boxes. You need the 5 so they create their mesh.

Problem seems to be with the sky booster. As soon as i turn off the booster Sonos springs back to life.. 

So is there a way to extend the wifi so it works in my blackspot, that is still compatible with Sonos?

How many devices need to connect in the room you’re having problems with?

You can use Power over Ethernet devices (PowerLine) - one plugs(A) into your router and the other plugs(B) in to a power socket in the problem room.  You can then connect via wi-fi or ethernet to B

Could you just confirm which of your Sonos devices is/are wired to the network and to which network device they are wired to.

Generally speaking, with most ‘typical’ WiFi network setups …

If you have a WiFi extender/booster, rather than a wired AP, then its often suggested in the community here, to ensure it’s broadcasting/using the exact same SSID/credentials, channels and channel-width as the main Home WiFi and is extending the same network subnet, rather than operating as a separate (independent) WiFi network with its own subnet/different SSID’s …that often resolves the issues with Sonos and some (but not all) extenders.

Note: a channel-width of 20Mhz is usually also recommended for the 2.4Ghz band for the local WiFi, and to use a non-overlapping channel 1, 6 or 11, but also, in a completely opposite approach, the extender can also be setup to avoid its use with Sonos by giving it a different SSID (and/or subnet on its LAN side). So users may try either one of these things to see which works best for their Sonos setup.

In either case, where practicable, ideally the WiFi extender/AP should be ‘wired’ back to the main router/hub, but note some WiFi ‘extenders’ may, or may not, work with Sonos, even when setup correctly and so they are not officially supported by Sonos.

Note too, if using SonosNet alongside such a network, that the SonosNet wireless channel in the Sonos App should be set so that it is at least 5 channels away from the chosen router WiFi channel.

Sky Q however is not a ‘typical’ WiFi setup, but you might want to try the Booster configured initially as matching the current WiFi signal and if no joy with that setup, then maybe give the booster/extender a different SSID altogether, so that Sonos avoids the AP, or if the booster device supports it, you could perhaps even filter out the Sonos products from using it, by using MAC address filtering.

I don’t know very much about the SkyQ setup or it’s Booster product features, but maybe the above will help provide you with some ideas to try 🤔?

Only my sonos boost is wired directly to my Sky router

Thanks for this. The SkyQ booster (SE110) appears to repeat exact same credentials as the router but will try your useful suggestions. Unfortunately im getting to extent of my limited networking knowledge!!! We dont seem to have the option to set a different SSID for the booster, but maybe i’ll try a different extender attached to powerlines.

Does the booster support MAC address filtering? If so, you could exclude the Sonos products from using that AP… but as a further thought, have you considered using SonosNet (wired mode)?

If so, simply remove the WiFi credentials from the Sonos App, so that Sonos  never uses the local WiFi ? Although don’t consider doing that if you have any Sonos portable products (Roam/Move) as they do not use a SonosNet signal.

See these two links about SonosNet (wired mode) and Wireless mode and switching between the two:

https://support.sonos.com/en-us/article/choose-between-a-wireless-and-wired-sonos-setup

https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

Sorry to cause you so much reading here too, but hope it helps… 👍

Thanks for all the suggestions. I purchased a Powerline WIFI extender from TP-Link and once I’d configured it to use exactly the same SSID etc my issues are resolved. All speakers working, App connects on IOS and WIFI extended to the blackspot and SkyQ works everywhere.