I just bought a new Sonos arc, trying to connect it to my Wi-Fi (2.4grr). I understand the previous installation instructions for Sonos arc assumed the app would know it had an Arc.
But the current app and instructions don’t to do that so, from the Sonos app S to version on my iPhone, I sign in, but then the app (when I identify I want to set up a new system)
does not go to “connect speakers” but
instead goes hunting for Sonos components and cannot find the Sonos arc. Even when I push in the button at the back it won’t find the Sonos arc.
Best answer by tonyfromAustralia
I was trying to reconnect after changed wifi. finally decided after my faulty connections to do factory reset. This, via the support link from Sonos Arc app (not so clear when seArching on Sonos website) involved
disconnect power cable
keep the pairing button (the 8 button) pushed down while reconnecting power
front lights flashing white and red. Then going to flashing green
thwn the install routine worked
my suggestion - clearer messaging on regular Sonos website for “reinstalling Sonos Arc after wifi changed” (not all of us go first to the app)
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I was trying to reconnect after changed wifi. finally decided after my faulty connections to do factory reset. This, via the support link from Sonos Arc app (not so clear when seArching on Sonos website) involved
disconnect power cable
keep the pairing button (the 8 button) pushed down while reconnecting power
front lights flashing white and red. Then going to flashing green
thwn the install routine worked
my suggestion - clearer messaging on regular Sonos website for “reinstalling Sonos Arc after wifi changed” (not all of us go first to the app)
Thanks for your immediate response, update, and feedback we highly appreciate it.
I’m glad that everything worked out and is now fully working. I’ll make sure to send this up to our team so they can review your feedback. I do hope you continue to enjoy and love your Sonos.
Please let us know or create a topic if you still have further questions or concerns. We are always here to help.
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