Today one of my speakers stopped playing music. I managed to connect it again but it wouldn’t allow me to add it to the existing room. I went around in circles trying everything I could find on the forums and then followed these steps.
- Factory reset both speakers
- Added the first one to the new room
- Added the 2nd speaker to the new room
- After this step there is only 1 speaker in the room
- When you select setup a stereo pair this screen displays and the product can’t be found:
When I go to the App Both speakers exist in other settings, e.g. I can locate them in the settings to update the Network (they update fine and are both on the same network).
I still have the problem with only 1 speaker working and not being able to add a pair.
When I select I don’t see my product, it asks me to factory reset them again, which I have done 5 times now.
The other issue is that neither is showing up in Spotify (and music is only coming out of the one speaker when you use spotify from within the Sonos app).
