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Answered

can't play from spotify to speakers

  • January 13, 2025
  • 4 replies
  • 172 views
T

I have 2 people on the network with their respective Android phones and 2 different sonos accounts logged in on each phone.

Both phones are able to add the spotify service in the sonos app and play music from within the sonos app successfully to the speakers.

However, only on one phone I'm able to play music from the Spotify app directly, meaning I can select to connect to the speakers in the “Select another device” menu and then it connects successfully. On the second phone I can see the speakers in the Spotify app menu and when selecting it will attempt to connect for 10 seconds but then fail. Both phones are pixel 8.

 

I have tried:

  • Reinstalling Sonos and Spotify app
  • Logging into the same sonos account on the phone that doesn't work
  • Rebooting the router

 

Best answer by Jamie A

Hi ​@turtle562828652, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues using Spotify Connect. You’ve done what troubleshooting steps I’d recommend on the community, barring rebooting the affected phone, so I’d recommend submitting a diagnostics from the problem phone, then contacting our support team for further troubleshooting. They have the necessary tools available to look into your system and see what’s going wrong.

I hope this helps!

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4 replies

Jamie A
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  • Jamie A
  • Sonos Staff
  • 1265 replies
  • Answer
  • January 14, 2025

Hi ​@turtle562828652, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues using Spotify Connect. You’ve done what troubleshooting steps I’d recommend on the community, barring rebooting the affected phone, so I’d recommend submitting a diagnostics from the problem phone, then contacting our support team for further troubleshooting. They have the necessary tools available to look into your system and see what’s going wrong.

I hope this helps!

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
T

I managed to work around it with the steps

  • Log in to the same sonos account on both phones that has the speakers connected
  • Go to the Spotify serive management and add another Spotify account
  • Now Spotify seems to be able to stream directly to the speakers

This is really annoying though as now both phones need to be logged in to the same sonos account and both users can see each others Spotify as they have both been added to that account.

The sonos app is extremely bad and having such a basic use case not available is quite poor.

D
  • Darminator
  • Lyricist I
  • 1 reply
  • January 23, 2025

I have exactly the same issue, I can play from my Sonos app any Spotify music but can’t play from Spotify to any of my Sonos devices. It worked very well up to a few days ago. I have updated all the apps, deleted and registered the Spotify account again, rebooted all the devices (including the WiFi router), nothing helps.

Airgetlam
  • Airgetlam
  • 42672 replies
  • January 23, 2025

What did the support team say, when you called in?

Bruce

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