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Move Stereo Pairing not working properly.

  • November 30, 2024
  • 1 reply
  • 114 views
Z

Hello, I’m not sure if this bug has been reported here or not so I’m just doing my due diligence so this can get fixed (soon hopefully). Something like this happens: 

Select Move Gen 1

Set up Stereo Pair

Both speakers connect

Listen for chime coming from Left or Right Speaker

Select Left or Right Speaker

Setting up Stereo pair loading bar appears

Then once it’s connected the speaker with the chime coming from it dosnt play music the other one does. They are both connected and seen as a stereo pair on the app.

I don’t have a video of this happening but I can get a video next time I try to configure the stereo pair of Sonos Move Gen 1. Hopefully this can get resolved soon as the Move are great speakers and would love to experience them as a pair! They’ve been functional in the past but now seem to have this issue when pairing.

 

Thank you have a nice weekend. 
 

Zach

Best answer by Sotiris C.

Hello ​@Zach Herd, welcome to the Sonos Community!

I’m sorry to hear about your experience with your two Sonos Move’s set as a stereo pair not playing properly.

You could try a reboot of your router and then a reboot on both of the Sonos Move’s to refresh the network connections.

If that doesn’t resolve it, I’d recommend to Submit Diagnostics within 10 minutes of reproducing the issue and then contact our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

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1 reply

Sotiris C.
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  • Sotiris C.
  • Sonos Staff
  • 732 replies
  • Answer
  • December 2, 2024

Hello ​@Zach Herd, welcome to the Sonos Community!

I’m sorry to hear about your experience with your two Sonos Move’s set as a stereo pair not playing properly.

You could try a reboot of your router and then a reboot on both of the Sonos Move’s to refresh the network connections.

If that doesn’t resolve it, I’d recommend to Submit Diagnostics within 10 minutes of reproducing the issue and then contact our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

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