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Era 100s Stereo Pair cutting out randomly

  • November 12, 2024
  • 2 replies
  • 85 views
C

Good morning,

     Hi everyone, I have a pair of Era 100s set up under my TV that I'm using as a stereo pair. Neither speaker has any issues on their own, or as a stereo pair through the app. It is only when they are connected through Bluetooth to my computer, one speaker randomly cuts in and out, completely ruining the stereo experience. I've already disconnected, factory reset, and reconnected them. They work great through the Sonos system, but over Bluetooth one always seems to cut out. I can't watch movies through my computer via Bluetooth without being completely pulled out of the experience as my right ear gets 0 of the audio. Any advice?

Best answer by Jamie A

Hi @Cider, welcome to the Sonos Community!

Sorry to hear you’re having issues playing Bluetooth from your computer to Era 100 pair. 

Does this issue only occur when started from your computer, or does this also happen when you use another device, such as a mobile phone? I had a similar issue when pairing a device with my own computer as the built-in Bluetooth adaptor on my motherboard wasn’t that great but I resolved it by using a USB-Bluetooth adaptor. I know most built-in motherboard Bluetooth adaptors aren’t that high quality, so you might be running into the same issue if that’s how you’re connecting.

There’s nothing I can officially recommend, but I use a Bluetooth adaptor I bought online and haven’t had any dropout issues since. Maybe other community user’s will have specific suggestions on Bluetooth adaptors you can use.

I hope this information helps!

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2 replies

Jamie A
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  • Jamie A
  • Sonos Staff
  • 1235 replies
  • Answer
  • November 13, 2024

Hi @Cider, welcome to the Sonos Community!

Sorry to hear you’re having issues playing Bluetooth from your computer to Era 100 pair. 

Does this issue only occur when started from your computer, or does this also happen when you use another device, such as a mobile phone? I had a similar issue when pairing a device with my own computer as the built-in Bluetooth adaptor on my motherboard wasn’t that great but I resolved it by using a USB-Bluetooth adaptor. I know most built-in motherboard Bluetooth adaptors aren’t that high quality, so you might be running into the same issue if that’s how you’re connecting.

There’s nothing I can officially recommend, but I use a Bluetooth adaptor I bought online and haven’t had any dropout issues since. Maybe other community user’s will have specific suggestions on Bluetooth adaptors you can use.

I hope this information helps!

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
Airgetlam
  • Airgetlam
  • 42453 replies
  • November 13, 2024

Another thing to try is physically moving the speaker, to see if that affects the connection. It might be experiencing an issue with Interference. 

Bruce
Jamie A
1 person likes this
  • Jamie A
    Jamie A
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