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Strange behaviour of Beam

gregeeh
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  • gregeeh
  • Trending Lyricist I
  • 23 replies

Hi Everyone,

Beam Gen2 connected to Sony TV X90J eARC.

I’ve had a Beam gen2 for a while now and all has been good, until recently.  About 3 weeks ago strange things started to happen.  Green (mute) light would come on | TV could not find the Beam and started to use TV Speakers | Volume would go to zero by itself

All of the above was fixed by turning power OFF/ON on the various devices, changing TV settings etc. and eventually it worked until next time.

I don’t use the Sonos app on my Android Phone, but do start it up every month or so to check for updates.

What’s going on?

TIA

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3 replies

gregeeh
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  • gregeeh
  • Author
  • Trending Lyricist I
  • 23 replies
  • July 13, 2024

No ideas anyone?

Bumper
  • Bumper
  • 1767 replies
  • July 13, 2024

There is a bug that is causing muting in speakers as described here

Might be this. Are you running the latest firmware and app? You could contact support and see what they say  

gregeeh
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  • gregeeh
  • Author
  • Trending Lyricist I
  • 23 replies
  • July 13, 2024

@Bumper - Thanks for the reply.

I have the latest update from the Play Store and the app is not telling me there’s a firmware update, so I think I must be up to date.

This is really annoying and time consuming too.  Hope a fix comes soon.

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