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Question

Sonos app keeps showing no products found after every few days

  • June 21, 2024
  • 1 reply
  • 238 views
H

I have been facing this annyoying issue where sonos app shows no product found (as shown in screenshot below). I have a sonos amp (kef q150) setup with sub and sonos ones as surround. 
This has happened 3 times in last 1 month. Every time I have to reset all devices and redo the setup in sonos app. 
Anyone aware of any solution for this?

 

things i have tried

  • disconnecting and reconnecting amp
  • disconnecting and reconnecting wifi router

Dont know if this is new app but its getting so annoying !

 

 

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    BrentD
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1 reply

M
  • MKormendy
  • Lyricist I
  • 1 reply
  • June 23, 2024

Having this exact issue as well. Separating my WiFi SSIDs for 2.4Ghz and 5Ghz on my router fixed it instantaneously. Most Sonos devices work best on 2.4Ghz, however if your router has the same SSID and password for both 2.4 and 5 GHz, Sonos’ authentication strategy for connecting to 5Ghz WiFi with 2.4Ghz authentication will fail.

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