Skip to main content
Answered

Symfonisk lamp won't connect


Diagnostics ********

I have done the complete flow for adding this lamp multiple times, ending with it connected to Ethernet and typing the PIN code from the bottom of the device. It consistently fails to add. It looks like I have the same problem with a symfonisk picture frame but I haven't tried everything with that yet. 

The rest of my system, including two other symfonisk products and 3 mainline sonos devices seems to be working fine.

I'm hoping sonos support can see this and do or suggest something.

Moderator edit: diagnostics recorded and removed as identifying information

Best answer by PhilWilloughby

I have returned the products which wouldn't pair to Ikea as faulty. What they had in common was a production code from 2021, the stuff from 23 and 24 worked immediately and a speaker from 22 worked with some difficulty.

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

  • Author
  • Contributor I
  • 2 replies
  • Answer
  • May 16, 2024

I have returned the products which wouldn't pair to Ikea as faulty. What they had in common was a production code from 2021, the stuff from 23 and 24 worked immediately and a speaker from 22 worked with some difficulty.


  • Lyricist I
  • 2 replies
  • May 16, 2024

what was the behavior you saw trying to setup the 21 devices? My local ikea only has 2021 production models :/

 


Whatever I did they couldn't be added to the system. Following the prompts ended at using an Ethernet cable and entering the PIN manually which still didn't work


  • Lyricist I
  • 2 replies
  • May 16, 2024

Same, sucks I have to return $2k worth of gear and waste 4 hours of my time on this adventure 


Forum|alt.badge.img+5
  • Prominent Collaborator I
  • 93 replies
  • May 17, 2024
augs wrote:

what was the behavior you saw trying to setup the 21 devices? My local ikea only has 2021 production models :/

 

If I recall correctly, the original Symfonisk gear had the same internals as the Play:1, down to the part numbers on the capacitors, etc.  There was a teardown comparison on YouTube, that you may be able to find.  This, in my mind, means that any issues people are having with Play:1 will likely also present themselves on the Symfonisk gear.

 

Look for Play:1 solutions and try those, IMO.  Judging by how Sonos has handled this though, they may just wait until you tire of looking for help and then tell you your product is too old to connect.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings