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Cannot remove products from S2 to use back on S1

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Was previously using two Sonos Ones with a Gen 1 Sonos 5 happily in a system using the S1 app.

Purchased a Roam and was told I needed to use S2 app which I then installed. Somehow the two Ones were also added to the S2 app and are now showing as Incompatible on S1 meaning I cannot use them there with my Gen 1 Sonos 5.

How can I now remove the two Sonos Ones from S2 to use them back on S1 - there seems to be no option to do so.

Why is this so complicated? I hate the way Sonos have deliberately chosen not to support Gen 1 products on S2 in a bid to get everyone to upgrade.

F
1 person likes this
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    farnhamsonos
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2 replies

melvimbe
  • melvimbe
  • 9848 replies
  • February 21, 2024

Follow these instructions.

 

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

 

FYI, the devices that don’t work on S2 systems don’t meet the hardware requirements for S2.

Danny
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
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  • farnhamsonos
  • Author
  • Contributor I
  • 2 replies
  • February 21, 2024

Thank you that worked!

Airgetlam
melvimbe
2 people like this
  • Airgetlam
    Airgetlam
  • melvimbe
    melvimbe
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