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15.1 broke Trueplay tuning

  • February 28, 2023
  • 3 replies
  • 130 views
E
  • Ejz
  • Contributor I
  • 1 reply

So since the 15.1 update I had issues with speakers disconnecting randomly. Sometimes it takes several tries to re-add them. Now when I finally managed to re-add them and they are showing up in my app, I'm trying to re-do the trueplay since it was lost on the disconnection (for like the 4th time).

But now suddenly I cant even do that. In the middle of walking around in the room I constantly just get "lost speaker" even though I still see them in my app. After the 7th try (after rebooting speakers/router) I gave up and came here to complain.

 

I have the Arc and Sub v3.

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3 replies

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  • nik9669a
  • Senior Virtuoso
  • 5523 replies
  • February 28, 2023

This is a user community, rather than Sonos’ complaints department. 
 

That said, if I were you I would try powering down all the speakers and your router. Leave it a few minutes, then power up the router. Wait for it to fully restart and for wifi to be running. Then power up your speakers, one at a time. Start with any wired speakers, and with Arc before Sub. 
 

That will ensure fresh ip addresses are allocated. If that does help, try setting ip addresses for your devices to prevent any duplicate IP address problems in the future. 

E
  • Ejz
  • Author
  • Contributor I
  • 1 reply
  • February 28, 2023
nik9669a wrote:

This is a user community, rather than Sonos’ complaints department. 
 

That said, if I were you I would try powering down all the speakers and your router. Leave it a few minutes, then power up the router. Wait for it to fully restart and for wifi to be running. Then power up your speakers, one at a time. Start with any wired speakers, and with Arc before Sub. 
 

That will ensure fresh ip addresses are allocated. If that does help, try setting ip addresses for your devices to prevent any duplicate IP address problems in the future. 

When I wrote “after rebooting speakers/router”, this is exactly what I did. And it didnt help.

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  • nik9669a
  • Senior Virtuoso
  • 5523 replies
  • February 28, 2023

Including waiting for wifi to be running?

 

Can you temporarily run an Ethernet cable to the Arc and see how things go? 

 

Do you just have Arc and Sub or other devices too? Running on wifi? Or SonosNet? Ethernet?

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