My Sonos play 5 2nd gen was working ok till we changed our router to shell energy, now it connects for 2 minutes then stops connection and blocks out the router to other devices around the home ?? I’ve got the new Sonos app and have reset router and Sonos speaker several times I’ve spoken to shell and changed channels from 11- to 6 with split 2.4 and 5g connections. Still a problem. Please help.! 🙏
diagnostic no 987122246
Answered
sonos wifi issues
Best answer by Corry P
Welcome to the Sonos Community!
I recommend you get in touch with our technical support team for some real-time troubleshooting. For what it’s worth, I can see that your speaker is currently connected to our cloud servers.
To be honest, as things worked before and do not now, it’s pretty tempting to blame the new router - this is certainly not the behaviour I’d expect to see from a functional router.
I hope this helps.
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