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Alexa voice control says all my sonos devices are offline

  • December 4, 2024
  • 1 reply
  • 75 views
T

Like many others on this forum, my Sonos system has suddenly stopped responding to Alexa requests.

The Alex voice control doesn't appear in my sonos voice services and I am unable to add it as the alexa skill attempts to find devices before it allows the enable / setup to finish. As it never finds the sonos devices, the skill never re-enables, it just gets stuck in the "try again" cycle.   

If I use the Alexa app, it lists the various sonos devices but when I click on each one it says the device is offline.

All sonos devices and alexa devices are registered to my email account.  

I'm in Spain, so the "remove the amazon shopping app" workaround isn't an option.

Any suggestions would be welcome.…

 

Best answer by Sotiris C.

Hello ​@Tallguy, welcome to the Sonos Community!

I am sorry to hear you are experiencing issues with Amazon Alexa on your Sonos system.

There are several troubleshooting steps you can try out, check Alexa commands on working on Sonos.

If you are still unable to resolve your issue after trying the above, I suggest you contact our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

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1 reply

Sotiris C.
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  • Sotiris C.
  • Sonos Staff
  • 737 replies
  • Answer
  • December 5, 2024

Hello ​@Tallguy, welcome to the Sonos Community!

I am sorry to hear you are experiencing issues with Amazon Alexa on your Sonos system.

There are several troubleshooting steps you can try out, check Alexa commands on working on Sonos.

If you are still unable to resolve your issue after trying the above, I suggest you contact our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

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