Answered
Sonos One - Alexa having problems since installing Orbi router
I have had a Sonos One for over half a year, Alexa voice service used to work on it like a charm until I upgraded my old router to Orbi. Ever since Alexa fails with the message:" Sorry I have trouble understanding right now please try a little later", I have tried many different fixes but its only a matter of minutes to hours (depending on the fix) for Alexa to fall back into the same error:
- Replug the Sonos One results in Alexa working for 10-15 minutes before the error
- Re-registering Sonos results in Alexa working for 3-4 hours before the error
- I have tried many more: Resetting my modem/Orbi/Sonons, Setting up Orbi's Satellite after I setup Sonons, changing the 2.4Hz channel of Orbi to 6 instead of the auto(3).
I have sent my diagnostics to Sonos and they found that my Sonos speakers are not communicating with Amazon.
Does anyone have a similar problem? Can you think of something else I can do?
My system:
- Pace 5268AC FXN (AT&T Uverse modem in bridge mode)
- Orbi RBR50 (base station)
- Orbi RBS50 (satellite station wired with ethernet backhaul)
- Sonos One
- Sonos Play:1
- Replug the Sonos One results in Alexa working for 10-15 minutes before the error
- Re-registering Sonos results in Alexa working for 3-4 hours before the error
- I have tried many more: Resetting my modem/Orbi/Sonons, Setting up Orbi's Satellite after I setup Sonons, changing the 2.4Hz channel of Orbi to 6 instead of the auto(3).
I have sent my diagnostics to Sonos and they found that my Sonos speakers are not communicating with Amazon.
Does anyone have a similar problem? Can you think of something else I can do?
My system:
- Pace 5268AC FXN (AT&T Uverse modem in bridge mode)
- Orbi RBR50 (base station)
- Orbi RBS50 (satellite station wired with ethernet backhaul)
- Sonos One
- Sonos Play:1
Best answer by AjTrek1
Hi Ikhosr
Sounds like Sonos is jumping between your Orbi and the AT&T hardware. Here's a link on setting up Orbi with AT&T Uverse modem in bridge mode: https://forums.att.com/t5/AT-T-Internet-Equipment/How-to-set-up-ORBI-with-U-VERSE/td-p/5436304
Also, you may want to consider "Wired" (aka Boost) mode for Sonos. Let us know how things sort out.
Cheers!
View originalSounds like Sonos is jumping between your Orbi and the AT&T hardware. Here's a link on setting up Orbi with AT&T Uverse modem in bridge mode: https://forums.att.com/t5/AT-T-Internet-Equipment/How-to-set-up-ORBI-with-U-VERSE/td-p/5436304
Also, you may want to consider "Wired" (aka Boost) mode for Sonos. Let us know how things sort out.
Cheers!
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