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Alexa ‘sorry I am having trouble understanding right now’

  • January 25, 2019
  • 1 reply
  • 1908 views

Hi all,

My Alexa with Sonos beam and sonos one was not behaving as it should constantly saying ‘I am not sure what went wrong’ so I decided to disable and deleting all the devices from Alexa app.
Since, I have re-added them I am constantly getting the same message ‘Sorry I am having trouble understanding right now, please try little later’ in american accent!

I have already rebooting all the devices including my router but still no luck.

Is there anything else we can try?

Thanks all 🙂

Best answer by AjTrek1

Hi Sosonoso

Did you remember to add the Sono Skill to the Alexa app and enable Alexa voice in the Sonos app for each speaker?
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1 reply

AjTrek1
  • 6549 replies
  • Answer
  • January 25, 2019
Hi Sosonoso

Did you remember to add the Sono Skill to the Alexa app and enable Alexa voice in the Sonos app for each speaker?

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