May 17th article in the Washington Post: Tech in Your Life: Why this company’s biggest fans turned against it.
A decent read. The CEO wants us to be patient.
🤣
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News media started spreading the word pretty much immediately after the new app was released on May 7.
https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement
melvimbe wrote:
News media started spreading the word pretty much immediately after the new app was released on May 7.
https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement
Unfortunately, these articles make it sound like only petty issues came up with the upgrade…they do not reflect that most of the complaints are that the entire system no longer works, and they do not have the customer support to even begin to address the issues. Thanks for posting!
Hilary C wrote:
melvimbe wrote:
News media started spreading the word pretty much immediately after the new app was released on May 7.
https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement
Unfortunately, these articles make it sound like only petty issues came up with the upgrade…they do not reflect that most of the complaints are that the entire system no longer works, and they do not have the customer support to even begin to address the issues. Thanks for posting!
But they will encourage people to do some research and that should lead them here.
This one reads like damage limitation.
Gaham wrote:
This one reads like damage limitation.
Yes, most likely preemptive stories initiated by their crisis management and PR teams to mitigate the seriousness of the issue. I would call the fact that “I could only use my system, if I upgraded to an app that has effectively killed my system” more than just a “BUG”. Am I right?
Here’s the latest from Wirecutter/NYT
https://www.nytimes.com/wirecutter/reviews/sonos-player/
I wonder if Patrick has read it yet.
jreddaway wrote:
Here’s the latest from Wirecutter/NYT
https://www.nytimes.com/wirecutter/reviews/sonos-player/
I wonder if Patrick has read it yet.
Quote from Patrick
"I've had no problems with the new app, must be you bro"
Bumper wrote:
jreddaway wrote:
Here’s the latest from Wirecutter/NYT
https://www.nytimes.com/wirecutter/reviews/sonos-player/
I wonder if Patrick has read it yet.
Quote from Patrick
"I've had no problems with the new app, must be you bro"
Thanks, Patrick. I thought it was my WiFi that was the problem but maybe I should reboot myself instead.
I somehow got onto this page just now
https://www.sonos.com/en-gb/home
Seeing as how they are still quoting the old endorsement from Wirecutter right up front, clearly neither Patrick nor his media people have seen Wirecutter 's U-turn.
I wonder what's keeping them so busy? 🤔
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