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Amp w. third party subwoofer: ‘Sub Audio’ control interface issue on iOS and iPadOS

M

Since yesterday (potentially linked to Sonos S2 15.2) the two sliders under “Sub Audio” are borked:

When adjusting either “Sub Level” or “Crossover Frequency” the other slider follows and/or both sliders jump around.

The issue is there on both iPhone (16.3.1) and iPad (16.4). I’ve tried restarting all components, deleting the app and reinstalling it.

Best answer by Corry P

Hi @mercaveat et al

We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

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8 replies

Airgetlam
  • Airgetlam
  • 42529 replies
  • March 29, 2023

Have you called Sonos Support directly to discuss it? I don’t have third party subs to see what you’re seeing. 

Bruce
M
  • mercaveat
  • Author
  • Contributor I
  • 3 replies
  • March 29, 2023
Airgetlam wrote:

Have you called Sonos Support directly to discuss it? I don’t have third party subs to see what you’re seeing. 

I doubt they can do much. Suppose this was more of a bug report for me.

Airgetlam
  • Airgetlam
  • 42529 replies
  • March 29, 2023

This is a community forum, and not really the most efficient way to submit a bug report. Sonos support, for instance, doesn’t maintain a presence here, but the forum moderators do.

Although if you reported it to the person who you spoke to when you called in, they’d have created a ticket that could be tracked. It’s not something that happens here, unfortunately. 

Bruce
M
  • mercaveat
  • Author
  • Contributor I
  • 3 replies
  • March 29, 2023

Alright, thanks.

I’m sure someone will report it eventually.

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8524 replies
  • April 5, 2023

Hi @mercaveat 

Welcome to the Sonos Community!

We are aware of this problem and are working on a fix, though we have no estimate for when that will be.

The issue only affects iOS devices, so if you happen to have an Android device, please use that in the meantime.

Thanks for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
M
2 people like this
  • Airgetlam
    Airgetlam
  • M
    mercaveat
D
  • djrapp
  • Lyricist I
  • 1 reply
  • May 14, 2023

Hi @Corry P, any update/timeline on this? This persists as of today with the latest version of the iOS app, and unfortunately we have no android devices, so this has really messed up our main Sonos Amp setup. Thanks!

Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8524 replies
  • May 16, 2023

Hi @djrapp 

Unfortunately not, but it is a priority for us.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8524 replies
  • Answer
  • August 24, 2023

Hi @mercaveat et al

We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
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