I have had my system for a good year or so now but one day it just stopped working. I have ask Alexa to tell the weather/ time etc but won’t play any music. When I go into the app on my phone and try to connect to a device it comes up with this Amazon Music Error. I feel I have tried everything, unplugging - resetting - logging out of app and back in. Also now under Music & Content I can’t find Amazon Music? If I play Sonos Radio through here it will play but my sono will only work through here through my phone not voice??
Answered
When I try to connect to my device it comes up with Amazon Music Error. Retry when you have a stronger network connection
Best answer by Corry P
Hi
Welcome to the Sonos Community!
If you don’t see Amazon Music listed under Music & Content then you don’t have the service installed on your Sonos system. At the bottom of that page, you’ll see Add a Service. Tap on that then search for Amazon Music on the next page and add it.
For Alexa to play Amazon Music on a Sonos device, the same account must be logged into on both the Sonos app and the Alexa app.
I hope this helps.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+18Hi
Welcome to the Sonos Community!
If you don’t see Amazon Music listed under Music & Content then you don’t have the service installed on your Sonos system. At the bottom of that page, you’ll see Add a Service. Tap on that then search for Amazon Music on the next page and add it.
For Alexa to play Amazon Music on a Sonos device, the same account must be logged into on both the Sonos app and the Alexa app.
I hope this helps.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.