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Answered

Sonos PC S2 app not finding system

  • January 27, 2022
  • 3 replies
  • 112 views

So weird.

The PC app keeps asking me to search for updates.

  1. I do that and update it.
  1. It says done
  2. Reverts to asking for me to search for updates
  3. I still cannot connect to my system through the PC app
  4. I CAN connect on the iPad or iPhone app 
  5. NB: PC is wired to my network, not Wi-Fi
  6. All my components are S2

Please help!

Best answer by John B

The update process usually involves an update to the app then an update to the system.  So I would suggest you go onto a mobile app and ‘check for updates and make sure the app and the system are on latest v14.

If they are then try to update the PC app.  If you still have problems, uninstall the PC app and then reinstall from the Sonos Support site.  Make sure you choose to connect to existing system.

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3 replies

  • 19684 replies
  • Answer
  • January 27, 2022

The update process usually involves an update to the app then an update to the system.  So I would suggest you go onto a mobile app and ‘check for updates and make sure the app and the system are on latest v14.

If they are then try to update the PC app.  If you still have problems, uninstall the PC app and then reinstall from the Sonos Support site.  Make sure you choose to connect to existing system.


If you've changed router recently, your pc might be seeing it as a public network which can cause issues. If you do a Google search for "change public private network windows" it should be the first result :)

 

If you change it to a private network, can you connect?


  • Author
  • Contributor I
  • 2 replies
  • January 28, 2022

Thanks.  De-install and re-install worked :-)


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