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Answered

Sonos S1 App will not update

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My Sonos will no longer recognise one of my Sonos Connects. When I try and add the Connect again as a new device the app tells me “App Update Needed” (the version of the App on my phone is 11.2.8). When I attempt to update the App I get an error message “Update problem”. The associated error code I click on more information is 1101.

I have rebooted my router and wifi. I also also uninstalled the App and reinstalled it. I have also tried doing the update from my iMac. Nothing has worked.

Does anyone have any suggestions?

Best answer by controlav

 

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3 replies

G

Try these solutions:
https://support.sonos.com/s/article/4908?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
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    WindsurfingDuncan
controlav
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  • controlav
  • Lead Maestro
  • 7543 replies
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  • May 16, 2021

 

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
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    WindsurfingDuncan
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Thank you “controlav” that fixed it! It was the BT router and disabling the 5GHz channel allowed the update.

controlav
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    controlav
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